Operations Coordinator

Energybuild; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Energybuild is seeking an Operations Coordinator to manage customer enquiries and jobs from first contact through to installation and follow-up. You will work closely with homeowners, builders, installers, Sales and internal teams to handle service requests, quotations and CRM records.

You will respond to enquiries by phone and email, log and track requests, coordinate with cross-functional teams, prepare quotations, maintain CRM data and identify process improvements to enhance customer

Qualifications

• Experience in customer service, operations coordination, sales support or administration.
• Strong verbal and written communication skills.
• Ability to manage a high volume of enquiries across phone, email and CRM.
• Attention to detail with strong organisational and time-management abilities.
• Calm, professional and solutions-oriented approach.

Responsibilities

• Respond to enquiries from homeowners and builders by phone and email.
• Log, prioritise and track service requests.
• Coordinate customers, builders, installers and internal teams.
• Confirm site readiness, access requirements and product availability.
• Monitor job progress and follow up outstanding actions.
• Prepare customer quotations and process sales documentation.
• Maintain accurate CRM records.
• Resolve customer concerns and escalate when required.
• Identify opportunities to improve processes and customer outcomes.

Skills

Customer service

CRM usage

Communication skills

Organisational skills

Time management

Problem solving

Team collaboration

Tools

CRM systems

Job-management systems

Job description

The Operations Coordinator - coordinates customer enquiries and jobs from initial contact through to installation and follow-up. The role works closely with homeowners, builders, installers, Sales and internal teams while managing service requests, quotations, administration and CRM records.

Key responsibilities

Responding to enquiries from homeowners and builders by phone and email

Logging, prioritising and tracking service requests

Coordinating customers, builders, installers and internal teams

Confirming site readiness, access requirements and product availability

Monitoring job progress and following up outstanding actions

Preparing customer quotations and processing sales documentation

Managing inbound leads and supporting timely customer follow-up

Maintaining accurate customer, sales and service records within the CRM

Resolving customer concerns professionally and escalating matters when required

Identifying opportunities to improve processes and customer outcomes

About you

Previous experience in customer service, operations coordination, sales support or administration

Strong verbal and written communication skills

Ability to manage a high volume of enquiries across phone, email and CRM systems

Strong organisational and time-management skills with excellent attention to detail

Ability to prioritise competing tasks and meet deadlines in a fast-paced environment

A customer-focused mindset with a calm, professional and solutions-oriented approach

Strong computer literacy and experience using CRM or job-management systems

Ability to work effectively both independently and as part of a collaborative team