Customer Service Administrator

Select Aust Sydney; Gold Coast City; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Randstad is seeking an Operations / Customer Service Administrator to support subcontractors and ensure service delivery meets high standards. You will act as the link between field teams, internal departments and clients, handling daily communications and data entry for reports.

Responsibilities include providing daily support to subcontractors and technicians, responding to queries by email and phone, preparing daily operational reports and assisting with app and device issues.

Qualifications

• Strong communication skills and professional phone manner.
• High attention to detail with good time management.
• Ability to work independently and manage competing priorities.

Responsabilités

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.

Connaissances

Customer service

Admin coordination

Excel

Communication

Outils

Microsoft Excel

Description du poste

Job Type: Temporary position | Full time position

Job Description

Randstad is hiring on behalf of a well-established technical solutions provider and is seeking a highly organised and proactive Operations / Customer Service Administrator to join their tight knit team. We are looking for a professional who thrives in a dynamic team environment and has a passion for coordination, communication and customer service excellence. About the Role: You will play a critical role in supporting subcontractors and ensuring service delivery meets high standards and data is entered accurately into the system for reports.

You'll be the operational link between the field team, internal departments, and clients managing daily communications. Key Responsibilities: Provide daily support and communication to subcontractors and technicians.

Respond promptly to client and technician queries via email and phone. Prepare and distribute daily operational reports. Support technicians with app and device issues.

Maintain accurate job notes and ensure manual compliance. Handle a range of admin and coordination duties, including inbound and outbound calls. What

We're Looking For: Strong verbal and written communication skills with a professional phone manner.

High attention to detail with excellent time management and multitasking abilities. Ability to work independently and manage competing priorities. Problem-solving mindset and a proactive, solutions-focused attitude.

Intermediate to advanced skills in Microsoft Office (especially Excel). Experience in customer service or operations support preferred. Ability to build and maintain strong relationships with a variety of stakeholders.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.