Service Coordination Specialist

Roland DG; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

Employee Assistance Program (EAP)

Lifestyle, wellbeing and discounts

Birthday and milestone vouchers

Social events and team celebrations

Development and learning opportunities

Supportive leadership

Inclusive team culture

Job summary

Roland DG Australia is seeking a proactive Service Coordinator to act as the central link between service technicians, customers and internal teams. You will organize schedules, manage service orders, and ensure timely updates to clients and colleagues.

The role emphasizes strong communication, attention to detail, and a customer-focused approach within a dynamic service environment. Sydney-based office with opportunities for growth.

Qualifications

• Administration or leadership related degree preferred.
• 2+ years in scheduling, planning and customer service.
• Experience with rostering or service management systems.
• Salesforce CRM experience preferred.
• Strong communication and organisational skills.
• Proactive and eager to learn.

Responsibilities

• Schedule and coordinate Service Technicians and Service Agents across Australia.
• Coordinate stock-take activities and ensure accurate service documentation.
• Create, enter, update, and close service job sheets with precision.
• Monitor the Service Order Queue and action customer requests promptly.
• Be the first mobile/phone/web contact for service enquiries.
• Communicate updates and book service appointments with customers.
• Manage Repair and Breakdown Service Jobs in the Service Management System.
• Support Technical Service and Support teams within a collaborative function.
• Follow up on preventative maintenance and outstanding service jobs.

Skills

Scheduling & planning

Customer service

Communication

Team coordination

Salesforce CRM

Service management systems

Time management

Education

Business Administration

Leadership & Management

Services related qualification

Tools

Salesforce CRM

Service Management System

Job description

Roland DG Australia is seeking a proactive Service Coordinator to act as the central link between service technicians, customers and internal teams. You will organize schedules, manage service orders, and ensure timely updates to clients and colleagues.

The role emphasizes strong communication, attention to detail, and a customer-focused approach within a dynamic service environment. Sydney-based office with opportunities for growth.