customer service administrator

HR Partners; Gold Coast City; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Randstad is hiring on behalf of a well-established technical solutions provider on the Gold Coast for an Operations / Customer Service Administrator. You will act as the operational link between the field team, internal departments and clients, ensuring service delivery meets high standards and data is accurately recorded for reports.

Key duties include daily support to subcontractors and technicians, prompt responses to client and technician queries via email and phone, and the preparation and

Responsabilidades

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.

Descripción del empleo

Randstad is hiring on behalf of a well-established technical solutions provider and is seeking a highly organised and proactive Operations / Customer Service Administrator to join their tight knit team. We are looking for a professional who thrives in a dynamic team environment and has a passion for coordination, communication and customer service excellence.

About the Role:

You will play a critical role in supporting subcontractors and ensuring service delivery meets high standards and data is entered accurately into the system for reports. You’ll be the operational link between the field team, internal departments, and clients managing daily communications.

Key Responsibilities:

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.