Customer Service Administrator

Randstad Pty; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Randstad Pty on behalf of a well-established technical solutions provider is seeking an organised Operations / Customer Service Administrator to join their tight-knit team on the Gold Coast.

You will coordinate daily between field teams, internal departments and clients, support subcontractors and technicians, handle inquiries by phone and email, and contribute to accurate data entry and daily operational reports.

Qualifications

• Excellent verbal and written communication.
• Strong time management and multitasking abilities.
• Ability to work independently with competing priorities.
• Proactive, solutions-focused mindset.
• Experience in customer service or operations support preferred.

Responsibilities

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.

Skills

Communication skills

Time management

Multitasking

Independent work

Problem solving

Relationship building

Tools

Excel

Microsoft Office

Job description

Randstad is hiring on behalf of a well-established technical solutions provider and is seeking a highly organised and proactive Operations / Customer Service Administrator to join their tight knit team. We are looking for a professional who thrives in a dynamic team environment and has a passion for coordination, communication and customer service excellence.

About the Role:

You will play a critical role in supporting subcontractors and ensuring service delivery meets high standards and data is entered accurately into the system for reports. You’ll be the operational link between the field team, internal departments, and clients managing daily communications.

Key Responsibilities:

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.

What We’re Looking For:

• Strong verbal and written communication skills with a professional phone manner.
• High attention to detail with excellent time management and multitasking abilities.
• Ability to work independently and manage competing priorities.
• Problem-solving mindset and a proactive, solutions-focused attitude.
• Intermediate to advanced skills in Microsoft Office (especially Excel).
• Experience in customer service or operations support preferred.
• Ability to build and maintain strong relationships with a variety of stakeholders.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

working at

null