Correspondence & Workflow Specialist

Randstad; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Randstad is seeking a detail-oriented coordinator to manage department correspondence and drive efficient workflows in a fast-paced environment. You will allocate tasks, monitor deadlines, and ensure timely approvals across multiple teams.

Experience with enterprise software and strong written communication are essential. This role includes handling high-volume inboxes and contributing to the knowledge base.

Qualifications

• Written communication and attention to detail.
• Experience with enterprise software and records management systems.
• Ability to manage shared inboxes and maintain SLA awareness.

Responsibilities

• Coordinate and action workflow relating to department-specific correspondence and communications.
• Utilise internal workflow management platforms and email systems to track tasks.
• Receive and analyse incoming correspondence to identify the appropriate internal work area for allocation.
• Assign tasks to relevant teams with clear deadlines, review and edit drafted responses, and manage the internal approval process.
• Re-allocate and redirect correspondence sent to incorrect business units.
• Monitor timeframes and track correspondence to ensure KPIs and service standards are met.
• Maintain, update, and contribute to the team-wide knowledge repository.
• Manage high-volume shared inboxes efficiently.

Skills

Written communication

Attention to detail

Records management

Inbox management

SLA awareness

Workflow planning

SOP creation

Root-cause analysis

Continuous improvement

Collaboration

Conflict resolution

Client service

Data confidentiality

Adaptability

Learning agility

Tools

Email systems

Workflow platforms

Job description

Randstad is seeking a detail-oriented coordinator to manage department correspondence and drive efficient workflows in a fast-paced environment. You will allocate tasks, monitor deadlines, and ensure timely approvals across multiple teams.

Experience with enterprise software and strong written communication are essential. This role includes handling high-volume inboxes and contributing to the knowledge base.