Onsite IT Field Engineer - Hardware & Network Fixes (Casual)

Megt; Ballarat; On-site; AUD 70,000 - 95,000; Full time

Job summary

Unisys is seeking an IT Field Engineer to provide hands-on technical support at client sites and depot locations in Ballarat, Victoria. You will diagnose and resolve hardware, software and connectivity issues across desktops, laptops, printers, network devices and servers.

The role involves onsite hardware break-fix, installations, re-imaging and upgrades, escalating complex issues as needed, and delivering high-quality customer service while working with experienced teams within Unisys' global

Qualifications

• Experience providing onsite or field-based IT support (L4 experience highly preferable).
• Valid Australian Driver's Licence and access to a reliable vehicle.
• Ability to obtain a Working with Children Check and National Police Clearance.
• Unrestricted Australian working rights, as required for security-clearance eligibility
• Strong knowledge of desktop/laptop hardware, operating systems and peripherals
• Proven ability to diagnose and resolve complex hardware issues
• Experience with device installation, configuration, upgrades and re-imaging
• Ability to manage escalated incidents and work independently across client sites
• Strong communication, documentation and customer-service skills
• A+ certification or an equivalent technical qualification is highly regarded

Responsibilities

• Diagnose and resolve desktop, laptop, printer, server and network-related faults
• Perform hardware repairs, component replacements and preventative maintenance
• Attend client sites and manage complex or escalated technical service requests
• Install, configure, upgrade and re-image computers and associated equipment
• Complete installs, moves, adds and changes within client environments
• Provide advanced onsite support across hardware operating systems
• Investigate recurring issues and identify appropriate long-term solutions
• Coordinate with Service Desk teams, vendors and internal technical specialists
• Maintain accurate service records, documentation and asset information
• Deliver professional, responsive service throughout every client interaction

Skills

Onsite IT support experience

Communication skills

Documentation

Customer service

A+ certification

Tools

Hardware diagnostics tools

Re-imaging devices

Job description

Unisys is seeking an IT Field Engineer to provide hands-on technical support at client sites and depot locations in Ballarat, Victoria. You will diagnose and resolve hardware, software and connectivity issues across desktops, laptops, printers, network devices and servers.

The role involves onsite hardware break-fix, installations, re-imaging and upgrades, escalating complex issues as needed, and delivering high-quality customer service while working with experienced teams within Unisys' global