Onsite Client Experience Specialist – Hearing Care

Australian Hearing Services (Hearing Australia); Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual role

15.4% Super

Excellent benefits

Job summary

Australian Hearing Services (Hearing Australia) is looking for a Client Service Specialist to join the team in Moonee Ponds. This onsite, casual role focuses on delivering exceptional customer service, managing appointments, and handling day-to-day admin tasks in a close-knit team.

You will support children and adults from diverse backgrounds and assist with minor hearing aid repairs and cleaning, ensuring a welcoming experience for all clients.

Qualifications

• Customer service orientation with a proactive attitude.
• Ability to solve problems and manage enquiries effectively.
• Strong computer literacy and comfort with devices.
• Confident using Apple and/or Android devices in a customer service setting.

Responsibilities

• Be the first point of contact for clients.
• Manage appointments and day-to-day administration.
• Handle client enquiries with a friendly, professional approach.
• Support children and adults from diverse backgrounds.
• Assist with minor hearing aid repairs and cleaning.

Skills

Customer service

Problem solving

Tech savvy

Device proficiency

Tools

Apple devices

Android devices

Job description

Australian Hearing Services (Hearing Australia) is looking for a Client Service Specialist to join the team in Moonee Ponds. This onsite, casual role focuses on delivering exceptional customer service, managing appointments, and handling day-to-day admin tasks in a close-knit team.

You will support children and adults from diverse backgrounds and assist with minor hearing aid repairs and cleaning, ensuring a welcoming experience for all clients.