Client Experience Specialist — Hearing Care & Admin

Hearing Australia; Traralgon; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

15.4% Super

Excellent benefits

Job summary

Hearing Australia in Victoria is seeking a customer service professional to be the first point of contact for clients. You will manage appointments, handle enquiries, and day-to-day administration with warmth and efficiency.

You will support children and adults from diverse backgrounds and assist with minor hearing aid repairs and cleaning, contributing to a friendly, capable service team.

Qualifications

• A proactive, can-do attitude and strong problem-solving skills.
• Accountability and attention to detail.
• Solid computer and technology skills.
• Confidence using Apple and/or Android devices.

Responsibilities

• Provide exceptional customer service while managing appointments, enquiries and day-to-day administration.
• Support children and adults from diverse backgrounds.
• Assist with minor hearing aid repairs and cleaning.

Skills

Proactive attitude

Problem-solving

Accountability

Attention to detail

Computer skills

Apple/Android devices

Job description

Hearing Australia in Victoria is seeking a customer service professional to be the first point of contact for clients. You will manage appointments, handle enquiries, and day-to-day administration with warmth and efficiency.

You will support children and adults from diverse backgrounds and assist with minor hearing aid repairs and cleaning, contributing to a friendly, capable service team.