Client Service Specialist — Hearing Care & Repairs

Hearing Australia; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Job summary

Hearing Australia is seeking a Client Service Specialist for onsite work at Sherwood & Forest Lake. You will greet clients, handle counter and phone enquiries, and assist with hearing aid repairs while delivering outstanding service to diverse clients.

In this role, you’ll build strong relationships with families and individuals, manage administrative tasks, and contribute to a supportive, customer‑focused environment within Australia’s leading hearing care provider.

Qualifications

• Thrive in a client-centred environment delivering exceptional and friendly service while handling complex medical administration.
• Proactive, can-do attitude with strong problem-solving skills.
• Accountability and attention to detail.
• Intermediate/advanced computer literacy and mobile tech knowledge (Apple/Android).

Responsibilities

• Greet clients and attend to counter and telephone enquiries.
• Perform minor hearing aid repairs and troubleshooting.
• Deliver exceptional service and build relationships with clients of all ages and backgrounds.

Skills

Proactive attitude

Problem solving

Attention to detail

Computer literacy

Mobile technology

Customer service

Job description

Hearing Australia is seeking a Client Service Specialist for onsite work at Sherwood & Forest Lake. You will greet clients, handle counter and phone enquiries, and assist with hearing aid repairs while delivering outstanding service to diverse clients.

In this role, you’ll build strong relationships with families and individuals, manage administrative tasks, and contribute to a supportive, customer‑focused environment within Australia’s leading hearing care provider.