Client Service Specialist - Hearing Care, Part-Time

Australian Hearing Services (Hearing Australia); Wonthaggi; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Generous 15.4% superannuation

Paid parental leave

Employee benefits package

Job summary

Hearing Australia is seeking a Client Service Specialist to support our Warragul and Pakenham hearing centres. This permanent part-time role is 15 hours per week (Thu-Fri) with an initial two-week full-time training period, and occasional Saturday availability.

You’ll greet clients, manage counter and phone inquiries, bookings, claims processing, data entry, and monthly reports, while liaising with diverse clients and supporting clinicians with basic hearing aid tasks.

Qualifications

• Experience delivering proactive customer service and problem solving.
• Positive attitude with growth mindset.
• Good computer literacy and familiarity with mobile technology.
• Own reliable vehicle and valid driver’s license.
• Willingness to work Saturdays occasionally and participate in training.

Responsibilities

• Greet clients and handle counter and phone inquiries.
• Cover reception and admin duties including bookings, claims, data entry and monthly reports.
• Liaise with clients from diverse backgrounds including children and those with complex needs.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.
• Assist clinicians by identifying client needs and demonstrating hearing aids.

Skills

Problem solving

Customer service

Digital literacy

Mobile apps

Driver's license

Own vehicle

Tools

MS Office

CRM software

Job description

Hearing Australia is seeking a Client Service Specialist to support our Warragul and Pakenham hearing centres. This permanent part-time role is 15 hours per week (Thu-Fri) with an initial two-week full-time training period, and occasional Saturday availability.

You’ll greet clients, manage counter and phone inquiries, bookings, claims processing, data entry, and monthly reports, while liaising with diverse clients and supporting clinicians with basic hearing aid tasks.