Onsite Client Service Specialist - Hearing Health (Casual)

Hearing Australia; Geelong; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Employee benefits

Job summary

Hearing Australia is seeking a Client Service Specialist for Bell Post Hill & Werribee centres. The role is onsite as a casual position, with an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm) to complete onboarding requirements.

As a Client Service Specialist, you’ll greet clients, manage counter and phone enquiries, and support clinicians. You’ll assist with bookings, claims, data entry, and client reports, while engaging with diverse communities.

Qualifications

• Proactive problem solver with a desire to take ownership of work.
• Intermediate/advanced computer literacy and exposure to mobile tech (Apple/Android).
• Desire to work in an organisation that helps others and makes a difference.

Responsibilities

• Greet clients and handle counter and phone enquiries.
• Cover reception and perform admin duties: appointments, claims, data entry, monthly reports.
• Liaise with clients of diverse backgrounds, some with complex needs.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Skills

Proactive problem solving

Computer literacy

Client service mindset

Job description

Hearing Australia is seeking a Client Service Specialist for Bell Post Hill & Werribee centres. The role is onsite as a casual position, with an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm) to complete onboarding requirements.

As a Client Service Specialist, you’ll greet clients, manage counter and phone enquiries, and support clinicians. You’ll assist with bookings, claims, data entry, and client reports, while engaging with diverse communities.