Client Service Specialist: Hearing Care & Clinic Support (Sat)

Hearing Australia; Wonthaggi; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

15.4% superannuation

Paid parental leave

Employee benefits (salary packaging, H

Résumé du poste

Hearing Australia is looking for a Client Service Specialist to support clients at our Warragul and Pakenham centres. The role includes greeting clients, handling enquiries, reception coverage, bookings, claims processing, data entry and monthly reports.

You will liaise with clients of all ages and backgrounds, perform minor hearing aid repairs, Bluetooth pairing, device troubleshooting, and assist clinicians by identifying client needs and demonstrating use of hearing aids.

Qualifications

• Experience delivering friendly, client-centred service.
• Ability to handle counter and telephone enquiries.
• Proficient with computers and data entry.

Responsabilités

• Greet clients and handle counter/phone enquiries.
• Cover reception and perform admin duties (appointments, claims, data entry, monthly reports).
• Liaise with clients from diverse backgrounds including children and adults.
• Perform minor hearing aid repairs, Bluetooth pairing and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Connaissances

Client service

Problem solving

Communication

Tech literacy

Outils

Mobile apps

Description du poste

Hearing Australia is looking for a Client Service Specialist to support clients at our Warragul and Pakenham centres. The role includes greeting clients, handling enquiries, reception coverage, bookings, claims processing, data entry and monthly reports.

You will liaise with clients of all ages and backgrounds, perform minor hearing aid repairs, Bluetooth pairing, device troubleshooting, and assist clinicians by identifying client needs and demonstrating use of hearing aids.