Oncourse Team Lead: Race Day Ops & Guest Experience

Tabcorp; Dubbo; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus leave

Parental leave

Event tickets

Wellbeing app

Retail discounts

Inclusive culture

Job summary

Tabcorp is seeking an Oncourse Operator to be at the heart of race day action in Australia, delivering outstanding customer experiences while supporting smooth oncourse operations and supervising casual staff.

You will report to the Oncourse Regional Manager, lead race day teams, handle customer transactions, promote products and promotions, ensure compliance, and adapt to a fast-paced, dynamic environment.

Qualifications

• Experience in delivering outstanding customer service and building rapport.
• Proven ability to lead teams with professionalism and inclusivity.
• Strong attention to detail, accuracy and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communication skills with customers, colleagues and stakeholders.
• Ability to remain calm and solutions-focused in dynamic environments.

Responsibilities

• Drive accurate and efficient processing of customer betting transactions.
• Support cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Skills

Customer service excellence

Team leadership

Attention to detail

Systems & processes learning

Communication skills

Calm and solution-focused

Job description

Tabcorp is seeking an Oncourse Operator to be at the heart of race day action in Australia, delivering outstanding customer experiences while supporting smooth oncourse operations and supervising casual staff.

You will report to the Oncourse Regional Manager, lead race day teams, handle customer transactions, promote products and promotions, ensure compliance, and adapt to a fast-paced, dynamic environment.