Oncourse Customer Service Operator (Casual)

Tabcorp; Young; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Flexible leave

Parental leave (18 weeks)

Event tickets

Wellbeing app access

Retail discounts

Inclusive culture

Job summary

Tabcorp oncourse roles require delivering exceptional customer experiences during race days across Australia. You will handle betting transactions, support cash management, and contribute to seamless oncourse operations with a focus on accuracy and customer satisfaction.

Reporting to the Oncourse Regional Manager, you will support race day teams, coordinate equipment readiness, provide product information and promotions, and ensure compliance.

Qualifications

• Prior experience in delivering outstanding customer service and building rapport.
• Strong attention to detail and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communication skills with customers, colleagues and stakeholders.
• Ability to remain calm and solution-focused in dynamic environments.

Responsibilities

• Process customer betting transactions accurately and efficiently.
• Assist with cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Skills

Customer service

Attention to detail

Cash handling

Learn new systems

Communication

Solution-focused

Job description

Oncourse Customer Service Operator (Casual)

Step into a role where every race day brings energy,excitementand connection. As an Oncourse Customer Service Operator, you will be at the heart of the action, delivering outstanding customerexperienceswhile supporting smooth and efficient oncourse operations. Join a team that thrives on teamwork, customer focus and creating memorable moments for racing and sports fans across Australia.

Howyou'llbe part of the action

Reporting to the Oncourse Regional Manager, this casual role combines customer service excellence with operational oversight. You will support race day teams and help ensure every customer enjoys a seamless TAB experience. On average, you will need to be available for 2 shifts per week, including weekdays.

• Driveaccurateand efficient processing of customer betting transactions.
• Support cash management, floatallocationand financial reconciliations.
• Coordinateoncourseequipment readiness and operational requirements.
• Provide product information,promotionsand customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Whatyou'llneed to succeed

You are confident and enjoy working in fast-paced environments and creating positive customer experiences. You bring strong judgement, attention todetailand a collaborative approach that helps teams perform at their best.

• Experienced in delivering outstanding customer service and building rapport.
• Strong attention to detail,accuracyand cash handling practices.
• Ability to learn new systems,technologyand operational processes.
• Strong communicationskills with customers,colleaguesand stakeholders.
• Ability to remain calm andsolutions-focusedin dynamic environments.

Perksthat make a difference

We know that when we belong, we thrive. That's why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country's biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs