Oncourse Customer Experience Pro

Tabcorp; Hobart; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Flexible holidays & bonus leave

18 weeks parental leave

Tickets to events

Wellbeing app access

Employee discounts

Inclusive culture

Job summary

TAB on course venues in Hobart, Tasmania seeks an Oncourse Customer Service Operator to deliver friendly, accurate and efficient service at racing events. You will be at the forefront of the customer experience, handling betting transactions, product information and support with a customer-first mindset.

You will promote oncourse and digital offers, provide event details, and ensure compliance while thriving in a fast-paced, team-focused environment.

Qualifications

• Experience delivering exceptional customer service.
• Ability to work accurately in busy environments.
• Strong communication with a friendly, professional approach.

Responsibilities

• Deliver accurate betting transactions quickly and accurately.
• Provide friendly customer service across racing and sports products.
• Promote current oncourse and digital offers to customers.
• Maintain compliance with operational and regulatory requirements.
• Share race day information including events, conditions and bet types.
• Support team success through collaboration, training and flexibility.

Skills

Customer service

Communication

Attention to detail

Learn new systems quickly

Team collaboration

Calm under pressure

Job description

TAB on course venues in Hobart, Tasmania seeks an Oncourse Customer Service Operator to deliver friendly, accurate and efficient service at racing events. You will be at the forefront of the customer experience, handling betting transactions, product information and support with a customer-first mindset.

You will promote oncourse and digital offers, provide event details, and ensure compliance while thriving in a fast-paced, team-focused environment.