Oncourse Operator (Casual)

Tabcorp; Dubbo; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus leave

Parental leave

Event tickets

Wellbeing app

Retail discounts

Inclusive culture

Job summary

Tabcorp is seeking an Oncourse Operator to be at the heart of race day action in Australia, delivering outstanding customer experiences while supporting smooth oncourse operations and supervising casual staff.

You will report to the Oncourse Regional Manager, lead race day teams, handle customer transactions, promote products and promotions, ensure compliance, and adapt to a fast-paced, dynamic environment.

Qualifications

• Experience in delivering outstanding customer service and building rapport.
• Proven ability to lead teams with professionalism and inclusivity.
• Strong attention to detail, accuracy and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communication skills with customers, colleagues and stakeholders.
• Ability to remain calm and solutions-focused in dynamic environments.

Responsibilities

• Drive accurate and efficient processing of customer betting transactions.
• Support cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Skills

Customer service excellence

Team leadership

Attention to detail

Systems & processes learning

Communication skills

Calm and solution-focused

Job description

Step into a role where every race day brings energy, excitement and connection. As an Oncourse Operator, you will be at the heart of the action, delivering outstanding customer experiences while supporting smooth and efficient oncourse operations. Join a team that thrives on teamwork, customer focus and creating memorable moments for racing and sports fans across Australia.

How you'll be part of the action

Reporting to the Oncourse Regional Manager, this casual leadership role combines customer service excellence with operational oversight. You will support race day teams, lead casual team members and help ensure every customer enjoys a seamless TAB experience. On average, you will need to be available for 2 shifts per week, including weekdays.

• Drive accurate and efficient processing of customer betting transactions.
• Support cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

What you'll need to succeed

Your someone who enjoys working in fast-paced environments and creating positive customer experiences. You bring strong judgement, attention to detail and a collaborative approach that helps teams perform at their best.

• Experienced in delivering outstanding customer service and building rapport.
• Proven ability to lead teams with professionalism and inclusivity.
• Strong attention to detail, accuracy and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communication skills with customers, colleagues and stakeholders.
• Ability to remain calm and solutions-focused in dynamic environments.

Perks that make a difference

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs