Oncourse Customer Service Operator

Tabcorp; Casino; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible public holidays

5 days bonus leave

18 weeks parental leave

Ticketing to major events

Wellbeing app access

Retail discounts

Diverse and inclusive culture

Job summary

TAB, part of Tabcorp, is seeking an Oncourse Customer Service Operator to enhance raceday experiences by delivering accurate betting transactions and friendly service at racing events. You’ll be at the forefront of customer engagement, sharing race day details, promoting offers and ensuring regulatory compliance.

Join a dynamic, customer-focused team and contribute to memorable moments for fans while developing system knowledge quickly in a fast-paced environment across racing and sports

Qualifications

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly, professional approach
• Ability to quickly learn new systems, products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Responsibilities

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events, conditions and bet types
• Support team success through collaboration, training and flexibility

Job description

Be part of the energy, excitement and atmosphere of raceday action. As an Oncourse Customer Service Operator, you'll help create memorable customer experiences by delivering friendly, accurate and efficient service at racing events. Joining a passionate oncourse team, you'll play an important role in helping customers enjoy every moment while representing one of Australia's most recognised betting brands.

Your role

You’ll be at the forefront of the customer experience, providing betting services, product information and support in a fast-paced, customer-focused environment.

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events, conditions and bet types
• Support team success through collaboration, training and flexibility

What you'll need to succeed

You’ll be a confident communicator who enjoys engaging with people and thrives in a fast-moving environment. You bring a customer-first mindset, strong attention to detail and the ability to learn new systems quickly while remaining calm and professional.

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly, professional approach
• Ability to quickly learn new systems, products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Perks that make a difference

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

TAB is part of Tabcorp, Australia’s leading gambling entertainment company. We’re an iconic brand trusted by millions, creating excitement across 4,400 venues nationwide as well as through our digital, phone and on-track channels. With over 1.1 billion bets taken each year, TAB is where Australians come for unforgettable moments - and where you can belong where the action is.

Join the action

Ready to make TAB your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email *******@tabcorp.com.au.