Race Day Customer Experience Operator (Casual)

Tabcorp; Young; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Flexible leave

Parental leave (18 weeks)

Event tickets

Wellbeing app access

Retail discounts

Inclusive culture

Job summary

Tabcorp oncourse roles require delivering exceptional customer experiences during race days across Australia. You will handle betting transactions, support cash management, and contribute to seamless oncourse operations with a focus on accuracy and customer satisfaction.

Reporting to the Oncourse Regional Manager, you will support race day teams, coordinate equipment readiness, provide product information and promotions, and ensure compliance.

Qualifications

• Prior experience in delivering outstanding customer service and building rapport.
• Strong attention to detail and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communication skills with customers, colleagues and stakeholders.
• Ability to remain calm and solution-focused in dynamic environments.

Responsibilities

• Process customer betting transactions accurately and efficiently.
• Assist with cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Skills

Customer service

Attention to detail

Cash handling

Learn new systems

Communication

Solution-focused

Job description

Tabcorp oncourse roles require delivering exceptional customer experiences during race days across Australia. You will handle betting transactions, support cash management, and contribute to seamless oncourse operations with a focus on accuracy and customer satisfaction.

Reporting to the Oncourse Regional Manager, you will support race day teams, coordinate equipment readiness, provide product information and promotions, and ensure compliance.