Raceday Customer Experience Specialist

Tabcorp; Casino; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible public holidays

5 days bonus leave

18 weeks parental leave

Ticketing to major events

Wellbeing app access

Retail discounts

Diverse and inclusive culture

Job summary

TAB, part of Tabcorp, is seeking an Oncourse Customer Service Operator to enhance raceday experiences by delivering accurate betting transactions and friendly service at racing events. You’ll be at the forefront of customer engagement, sharing race day details, promoting offers and ensuring regulatory compliance.

Join a dynamic, customer-focused team and contribute to memorable moments for fans while developing system knowledge quickly in a fast-paced environment across racing and sports

Qualifications

• Experienced in delivering exceptional customer service experiences
• Proven ability to work accurately in busy environments
• Strong communication skills with a friendly, professional approach
• Ability to quickly learn new systems, products and information
• Strong attention to detail and commitment to accuracy
• Ability to collaborate effectively as part of a team

Responsibilities

• Deliver accurate betting transactions with speed and attention to detail
• Provide friendly customer service across racing and sports products
• Promote current oncourse and digital offers to customers
• Maintain compliance with operational and regulatory requirements
• Share race day information including events, conditions and bet types
• Support team success through collaboration, training and flexibility

Job description

TAB, part of Tabcorp, is seeking an Oncourse Customer Service Operator to enhance raceday experiences by delivering accurate betting transactions and friendly service at racing events. You’ll be at the forefront of customer engagement, sharing race day details, promoting offers and ensuring regulatory compliance.

Join a dynamic, customer-focused team and contribute to memorable moments for fans while developing system knowledge quickly in a fast-paced environment across racing and sports