Oncourse Casual Lead — Race Day Team Captain

Tabcorp; Dubbo; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Bonus leave

Parental leave

Event tickets

Wellbeing app

Corporate discounts

Inclusive culture

Job summary

Tabcorp in Dubbo, NSW, is seeking an Oncourse Casual Lead to energize race day teams and deliver outstanding customer experiences. You will oversee casual staff, handle betting transactions, manage cash, and ensure smooth oncourse operations with a focus on safety and compliance.

Join a fast-paced team that values service, teamwork, and memorable moments for racing and sports fans. You will lift performance, learn new systems, and support product information and promotions while keeping

Qualifications

• Experienced in delivering outstanding customer service and building rapport.
• Proven ability to lead teams with professionalism and inclusivity.
• Strong attention to detail, accuracy and cash handling practices.
• Ability to learn new systems, technology and operational processes.
• Strong communications skills with customers, colleagues and stakeholders.
• Ability to remain calm and solution-focused in dynamic environments.

Responsibilities

• Lead casual team members to deliver exceptional race day service.
• Drive accurate and efficient processing of customer betting transactions.
• Support cash management, float allocation and financial reconciliations.
• Coordinate oncourse equipment readiness and operational requirements.
• Provide product information, promotions and customer support confidently.
• Ensure compliance requirements are followed across all race day activities.

Skills

Customer service

Team leadership

Attention to detail

Cash handling

Systems literacy

Communication skills

Calm and solution-focused

Job description

Tabcorp in Dubbo, NSW, is seeking an Oncourse Casual Lead to energize race day teams and deliver outstanding customer experiences. You will oversee casual staff, handle betting transactions, manage cash, and ensure smooth oncourse operations with a focus on safety and compliance.

Join a fast-paced team that values service, teamwork, and memorable moments for racing and sports fans. You will lift performance, learn new systems, and support product information and promotions while keeping