Oncourse Betting Concierge — Fast-Paced Customer Service

Tabcorp; Grafton; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Flexible public holidays

5 days bonus leave

18 weeks parental leave

Event tickets

Wellbeing app access

Discounts

Inclusive culture

Job summary

Tabcorp's TAB Oncourse team in Grafton is seeking a casual Oncourse Customer Service Operator. You will engage customers at racing events, handling betting transactions, providing product information and promoting offers with accuracy and a friendly, professional approach.

Join a fast-paced environment where you’ll learn new systems quickly, work well in a team, and help maintain compliance while delivering memorable experiences for guests at major racing and sports events.

Qualifications

• Experience delivering exceptional customer service.
• Proven ability to work accurately in busy environments.
• Strong communication skills with a friendly, professional approach.
• Ability to quickly learn new systems, products and information.
• Strong attention to detail and commitment to accuracy.
• Ability to collaborate effectively as part of a team.

Responsibilities

• Deliver accurate betting transactions with speed and attention to detail.
• Provide friendly customer service across racing and sports products.
• Promote current oncourse and digital offers to customers.
• Maintain compliance with operational and regulatory requirements.
• Share race day information including events, conditions and bet types.
• Support team success through collaboration, training and flexibility.

Skills

Customer service

Attention to detail

Clear communication

Teamwork

Quick learner

Compliance awareness

Job description

Tabcorp's TAB Oncourse team in Grafton is seeking a casual Oncourse Customer Service Operator. You will engage customers at racing events, handling betting transactions, providing product information and promoting offers with accuracy and a friendly, professional approach.

Join a fast-paced environment where you’ll learn new systems quickly, work well in a team, and help maintain compliance while delivering memorable experiences for guests at major racing and sports events.