Office Junior

Shane's Trees; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Dedicated training to grow your skills

40 hours per week

8am or 8:30am start time

Overtime sometimes available

Dynamic administration support team

On-the-job skill learning

Career stepping stone in business adm.

Job summary

Shane's Trees in Sydney's Sutherland Shire seeks a friendly administrator to join the first impressions team. You will answer phones, explain our quoting process, enter client details into the CRM, and coordinate bookings, providing outstanding customer service from first contact through to job completion.

With 40 hours per week, 8:00 or 8:30 start times, and dedicated training, this role offers a stepping stone into a business administration career.

Qualifications

• 2 years customer service or hospitality experience
• Telephone use and texting etiquette
• A positive ‘can-do’ attitude
• Great organisational skills
• Attention to detail and accuracy with information gathering
• Strong written, verbal and numeracy skills
• Ability to work at a fast pace and focus on tasks to completion
• Capable of working unsupervised when needed
• High drive and motivation
• Demonstrate proficiency in Microsoft Office (Outlook, Word and Excel)
• Living local to the Sutherland Shire is highly regarded

Responsibilities

• Answering telephones and lead enquiries
• Explaining our quoting process to clients
• Offering quote times to clients
• Entering data and client information into CRM
• Responding to client emails
• Regular contact with clients to follow up and confirm bookings
• General Administration duties
• Data entry utilising databases/ CRM

Skills

Customer service

Administration

Microsoft Office

CRM software

Tools

CRM software

Microsoft Office

Job description

About the business

Shane's Trees is a forward-thinking Arboriculture company based in the Sutherland Shire for over 30 years. Expanding from Sydney to the Illawarra, Newcastle and Queensland we pride ourselves on delivering exceptional customer service from the first enquiry through to job completion.

About the role

Working alongside our incredible office Manager and support staff you will be an integral member of our first impressions team.

Duties include:

• Answering telephones and lead enquiries
• Explaining our quoting process to clients
• Offering quote times to clients
• Entering data and client information into CRM
• Responding to client emails
• Regular contact with clients to follow up and confirm bookings
• General Administration duties
• Data entry utilising databases/ CRM

Benefits and perks:

• Dedicated training to grow your skills in administration, customer relations and process optimisation.
• 40 hours per week
• 8am or 8:30am start time
• Overtime sometimes available (at your discretion)
• Dynamic administration support team
• Opportunity to learn skills on the job
• A perfect stepping stone into a business administration career

Skills and experience:

• 2 years customer service or hospitality experience
• Telephone use and texting etiqutte
• A positive ‘can-do’ attitude
• Great organisational skills
• Attention to detail and accuracy with information gathering
• Strong written, verbal and numeracy skills
• Ability to work at a fast pace and focus on tasks to completion
• Capable of working unsupervised when needed
• High drive and motivation
• Demonstrate proficiency in Microsoft Office (Outlook, Word and Excel)
• Living local to the Sutherland Shire is highly regarded

Customer service is key to what we do and how we have built an incredible business and team.

Note: Only written applications with cover letters will be accepted.