Front Desk Admin & CRM Support – Training & Growth

Shanes Trees; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Dedicated training

40 hours per week

8:00am or 8:30am start

Overtime sometimes available

Dynamic admin support team

On-the-job learning

Career stepping stone into business–ac

Sutherland Shire location

Job summary

Shane's Trees is seeking an enthusiastic administrator to handle front-office duties in Kirrawee. You will answer calls, explain the quoting process, and input client data into our CRM while supporting the bookings workflow.

The role emphasizes strong communication, attention to detail, and reliable data entry. This position offers a clear growth path in office administration within a growing arboriculture business.

Qualifications

• 2 years customer service or hospitality experience.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Ability to work in a fast paced environment and manage multiple tasks.

Responsibilities

• Answer telephones and handle lead enquiries.
• Explain quoting process to clients and offer quote times.
• Enter data and client information into CRM.
• Respond to client emails and follow up on bookings.
• Maintain regular contact with clients to confirm bookings.
• Perform general administration tasks and data entry.

Skills

Customer service experience

Telephone etiquette

Organisational skills

Attention to detail

Numeracy and written/verbal skills

Fast-paced work

Self-motivation

Microsoft Office

Tools

Microsoft Office

Job description

Shane's Trees is seeking an enthusiastic administrator to handle front-office duties in Kirrawee. You will answer calls, explain the quoting process, and input client data into our CRM while supporting the bookings workflow.

The role emphasizes strong communication, attention to detail, and reliable data entry. This position offers a clear growth path in office administration within a growing arboriculture business.