Office Junior

Shanes Trees; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Dedicated training

40 hours per week

8:00am or 8:30am start

Overtime sometimes available

Dynamic admin support team

On-the-job learning

Career stepping stone into business–ac

Sutherland Shire location

Job summary

Shane's Trees is seeking an enthusiastic administrator to handle front-office duties in Kirrawee. You will answer calls, explain the quoting process, and input client data into our CRM while supporting the bookings workflow.

The role emphasizes strong communication, attention to detail, and reliable data entry. This position offers a clear growth path in office administration within a growing arboriculture business.

Qualifications

• 2 years customer service or hospitality experience.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Ability to work in a fast paced environment and manage multiple tasks.

Responsibilities

• Answer telephones and handle lead enquiries.
• Explain quoting process to clients and offer quote times.
• Enter data and client information into CRM.
• Respond to client emails and follow up on bookings.
• Maintain regular contact with clients to confirm bookings.
• Perform general administration tasks and data entry.

Skills

Customer service experience

Telephone etiquette

Organisational skills

Attention to detail

Numeracy and written/verbal skills

Fast-paced work

Self-motivation

Microsoft Office

Tools

Microsoft Office

Job description

• Monday-Friday Full-time
• Kirrawee location
• Street parking available

About the business

Shane's Trees is a forward-thinking Arboriculture company based in the Sutherland Shire for over 30 years. Expanding from Sydney to the Illawarra, Newcastle and Queensland we pride ourselves on delivering exceptional customer service from the first enquiry through to job completion.

About the role

Working alongside our incredible office Manager and support staff you will be an integral member of our first impressions team.

Duties include:

• Answering telephones and lead enquiries
• Explaining our quoting process to clients
• Offering quote times to clients
• Entering data and client information into CRM
• Responding to client emails
• Regular contact with clients to follow up and confirm bookings
• General Administration duties
• Data entry utilising databases/ CRM

Benefits and perks:

• Dedicated training to grow your skills in administration, customer relations and process optimisation.
• 40 hours per week
• 8am or 8:30am start time
• Overtime sometimes available (at your discretion)
• Dynamic administration support team
• Opportunity to learn skills on the job
• A perfect stepping stone into a business administration career

Skills and experience:

• 2 years customer service or hospitality experience
• Telephone use and texting etiqutte
• A positive 'can-do' attitude
• Great organisational skills
• Attention to detail and accuracy with information gathering
• Strong written, verbal and numeracy skills
• Ability to work at a fast pace and focus on tasks to completion
• Capable of working unsupervised when needed
• High drive and motivation
• Demonstrate proficiency in Microsoft Office (Outlook, Word and Excel)
• Living local to the Sutherland Shire is highly regarded

Customer service is key to what we do and how we have built an incredible business and team.