Office Manager

NETWORK HOME SERVICES GROUP PTY LTD; Sydney; On-site; AUD 68,000 - 91,000; Full time

Job summary

NETWORK HOME SERVICES GROUP PTY LTD in Terrey Hills NSW is seeking an experienced Office Manager to organize and run our office: its people, systems, records and resources. Reporting to the CEO, you will lead our customer service, dispatch, marketing, warehouse and offshore administrative support staff, and ensure the office supports our technicians and customers every day.

The role requires a Diploma or higher in business/management or at least 3 years' relevant experience, strong

Qualifications

• Diploma or higher in business/management or related field.
• At least 3 years' experience in office management or senior administration.
• Excellent written and verbal communication skills.

Responsibilities

• Plan and review office services and set priorities and service standards.
• Assign work to office staff, monitor performance and provide supervision.
• Coordinate recruitment, onboarding, promotions and leave processes.
• Allocate staff, workspace and equipment for daily workloads.
• Manage office records, invoices, purchasing and expenditure.
• Implement and maintain administrative systems, policies and procedures.
• Administer the job management software (ServiceTitan) for all staff.
• Liaise with management, advisers, technicians and suppliers to coordinate office activities.
• Ensure office equipment and IT systems are maintained and compliant with WHS rules.

Skills

Organisational skills

Time management

Communication

Education

Diploma/Advanced Diploma or Associate Degree in business/management

3+ years of office management experience

Tools

Microsoft 365

ServiceTitan

Job description

NETWORK HOME SERVICES GROUP PTY LTD – Terrey Hills NSW

Job Type: Contract position | Full time position

Job Description

About us The Network Plumbing brand began in 1988. Today, Network Plumbing, Electrical & Air Conditioning looks after homes, strata buildings and businesses across Sydney and Wollongong.

Our licensed plumbers, electricians and air conditioning technicians handle emergency call-outs, maintenance, installations, and strata and insurance work. A busy office team at our Terrey Hills base keeps it all running. The role

We are looking for an experienced Office Manager to organise and run our office: its people, systems, records and resources. Reporting to the CEO, you will lead our customer service, dispatch, marketing, warehouse and offshore administrative support staff, and make sure the office supports our technicians and customers every day. Key responsibilities

• Plan and review office services, and set priorities and service standards for the office team
• Assign work to office staff, monitor their performance, and provide training and supervision
• Coordinate personnel activities, including recruitment, onboarding, promotions, performance management, leave and payroll inputs
• Allocate staff, workspace and equipment to meet daily workloads
• Manage office records and accounts, including supplier invoices, purchasing and office expenditure
• Implement and maintain administrative systems, policies and procedures
• Administer our job management software (ServiceTitan) for all staff, from the CEO to apprentices, including user access, training and support
• Liaise with management, professional advisers, technicians and suppliers to coordinate office business and resolve problems
• Ensure office equipment, IT systems and supplies are maintained
• Ensure the office complies with work health and safety (WHS) requirements, relevant legislation and company policies

About you Essential:

• A Diploma, Advanced Diploma or Associate Degree (or higher) in business, management or a related field, or at least 3 years' relevant experience in office management or senior administration
• Experience supervising an office or administration team
• Strong organisational and time-management skills, and the ability to manage competing priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 (Outlook, Word, Excel) and cloud-based business systems

Desirable:

• Experience in a trade services, construction or field service business
• Experience with field service management software such as ServiceTitan

Salary and conditions

• $79,423 per year + superannuation
• Full-time, permanent
• Based at our Terrey Hills office

We welcome applications from people of all backgrounds. “Australian citizens and permanent residents are encouraged to apply. Please note that this is a non-sponsored position.” Applications close 14th November 2026.