Office Administrator & Client Services Coordinator

Frontier Tree Services; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Arborcon Pty Ltd, operating Frontier Tree Services on the Gold Coast, seeks an Office Administrator & Client Services Coordinator to keep daily operations running smoothly. You will be the first contact for customers, manage enquiries, quotations, scheduling, and invoices, supporting management and field teams.

This hands-on role suits a proactive individual who thrives in a fast-paced environment and can juggle multiple priorities with professionalism.

Qualifications

• 2–3 years' experience in office administration or customer service coordination.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Attention to detail and accuracy.
• Professional and friendly telephone manner.
• Confidence handling customer enquiries and resolving issues.
• Strong computer skills, including Microsoft Office and email management.
• Experience with job management software, preferably ServiceM8.
• Familiarity with Xero or similar accounting software.
• Current driver's licence and unrestricted Australian working rights.

Responsibilities

• Answer incoming phone calls and respond professionally to customer enquiries across both businesses.
• Manage multiple email inboxes, ensuring enquiries are responded to promptly.
• Provide exceptional customer service to residential, commercial and body corporate clients.
• Manage customer concerns, follow up on enquiries and escalate where needed.
• Receive and process new quotation requests and coordinate quoting appointments for arborists.
• Monitor outstanding quotations and follow up with relevant team members.
• Assist with scheduling approved jobs and coordinate daily operations.
• Maintain accurate customer records, job notes and scheduling information using ServiceM8.
• Review completed jobs and prepare and issue customer invoices through ServiceM8.
• Process customer payments and assist with general accounts administration.

Skills

Office administration

Customer service

Organisational skills

Communication skills

Attention to detail

Microsoft Office

ServiceM8

Xero

Australian working rights

Driver's license

Tools

ServiceM8

Xero

Microsoft Office

Job description

As Office Administrator & Client Services Coordinator, you will play a key role in keeping daily operations running smoothly. You will be the first point of contact for customers, managing enquiries, coordinating quotations, assisting with job scheduling, processing invoices and providing essential administrative support to management and field teams. This is a diverse, hands-on position suited to someone who thrives in a fast-paced environment, enjoys taking ownership of their responsibilities and can confidently juggle multiple priorities.

Key responsibilities

Answer incoming phone calls and respond professionally to customer enquiries across both businesses.

Manage multiple email inboxes, ensuring enquiries are responded to promptly.

Provide exceptional customer service to residential, commercial and body corporate clients.

Manage customer concerns, follow up on enquiries and escal…

Receive and process new quotation requests and coordinate quoting appointments for arborists.

Monitor outstanding quotations and follow up with relevant team members.

Assist with scheduling approved jobs and coordinate daily operations.

Maintain accurate customer records, job notes and scheduling information using ServiceM8.

Review completed jobs and prepare and issue customer invoices through ServiceM8.

Process customer payments and assist with general accounts administration.

About you

A minimum of 2–3 years' experience in office administration, customer service coordination or a similar role.

Excellent written and verbal communication skills.

Strong organisational skills and the ability to manage competing priorities.

Exceptional attention to detail and accuracy.

A professional and friendly telephone manner.

Confidence handling customer enquiries and resolving issues.

Strong computer skills, including Microsoft Office and email management.

Experience with job management software, preferably ServiceM8.

Familiarity with Xero or similar accounting software.

A current driver's licence and unrestricted Australian working rights.

About us

Arborcon Pty Ltd is the company behind two established Gold Coast arboriculture businesses, Frontier Tree Services and Clean Cut Tree Services. We are a locally owned and operated business providing professional tree maintenance, pruning, removals and arboricultural services to residential, commercial, body corporate and government clients throughout the Gold Coast and surrounding areas.

A full-time, stable position with an established Gold Coast business.

A friendly, supportive and down-to-earth team environment.

A varied role with plenty of responsibility and autonomy.

The opportunity to work closely with business owners and management.

A workplace where initiative, reliability and hard work are genuinely valued.

Competitive remuneration based on skills and experience.

The opportunity to grow with an expanding business.