Office administrator

Lead Group; Sutherland Shire Council; On-site; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Gym membership

Christmas bonus

Salary reviews

Career development

Job summary

Lead Group in Caringbah is seeking an experienced Service Coordinator/Administrator to support a busy HVAC service department. The role involves coordinating technicians, handling client inquiries, and keeping records up to date across the service team.

The ideal candidate has prior admin or scheduling experience, strong communication skills, and the ability to manage changing priorities. This position starts as 3 days per week with potential for full-time progression.

Qualifications

• Experience in administration, scheduling or service coordination.
• HVAC, electrical, plumbing or trades/service-based business experience is advantageous.
• Strong customer service and communication skills.
• Confidence coordinating field-based technicians.
• Strong organisational and data-entry abilities.
• Simpro experience highly regarded.

Responsibilities

• Answer incoming calls and respond to client enquiries.
• Book maintenance jobs and service calls.
• Schedule and coordinate service technicians.
• Liaise with customers and technicians via phone, email and text.
• Process service and maintenance reports, quotes and invoices.
• Send appointment reminders and follow up outstanding tasks.
• Maintain accurate records within Simpro.
• Source and order spare parts and filters.
• Update Simpro catalogues and databases.
• Assist with OH&S administration and safety records.
• Provide general administration and office support.
• Order stationery and assist with post duties.

Skills

Administration & scheduling

Customer service

Coordination

Data entry

Simpro

Tools

Simpro

Job description

HVAC Service Coordinator / Administrator

Caringbah | 3 Days Per Week | Opportunity to Progress Full-Time if you would like to in the future.

Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.

We are looking for an experienced administrator / all-rounder/ service coordinator to join a well-established HVAC business with a long-standing team, excellent clients and a supportive office environment.

We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. Initially working Wednesday to Friday, this role offers flexibility around hours and the opportunity to develop into a full-time position in the future if you would like it to.

This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.

The Role

Working closely with the Service and Operations team, your responsibilities will include:

• Answering incoming calls and responding to client enquiries
• Booking maintenance jobs and service calls
• Scheduling and coordinating service technicians
• Liaising with customers and technicians via phone, email and text
• Processing service and maintenance reports, quotes and invoices
• Sending appointment reminders and following up outstanding tasks
• Maintaining accurate records within Simpro
• Sourcing and ordering spare parts and disposable filters
• Updating Simpro catalogues and databases
• Assisting with OH&S administration and safety records
• General administration and office support
• Ordering stationery and assisting with occasional post office duties

About You

• Previous administration, scheduling or service coordination experience
• Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
• Strong customer service and communication skills
• Confidence coordinating field-based technicians
• Strong organisation skills and the ability to manage changing priorities
• Good computer and data-entry skills
• Previous Simpro or something similiar would be highly regarded

What's On Offer

• Initially 3 days per week – Wednesday, Thursday and Friday
• Flexible working hours around the standard 8:00am–4:00pm- this can be flexible.
• Opportunity to progress into a full-time position
• Experienced, long-standing office team to support and mentor you
• Regular salary reviews
• Christmas bonuses
• Free gym membership for you and your partner
• Long-term career development opportunities
• Established business with a high-quality client base

If you have experience supporting a busy trade or service team and are looking for a stable, long-term opportunity with a great team, we'd love to hear from you.