Office Administrator / Operations Coordinator (HVAC & Electrical)

Seq ac power; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Seq ac power is seeking an experienced Office Administrator / Operations Coordinator to join our Mansfield, QLD team. This full-time role supports HVAC and electrical service operations, acting as the backbone of office processes and client liaison.

You will manage scheduling, invoicing, records, and communications, dovetailing with field techs and management to ensure smooth service delivery and exceptional customer experience.

Qualifications

• Experience as Office Administrator or similar role.
• Strong organisational skills with multiple priorities.
• Excellent written and verbal communication.
• Proficient in Word, Excel, Outlook; scheduling/database software.
• Attention to detail and accurate record-keeping.
• Customer service experience in service industry.

Responsibilities

• Managing day-to-day office operations, including scheduling, correspondence, and administrative tasks.
• Coordinating and scheduling appointments, site visits, and service calls for HVAC and electrical technicians.
• Processing and maintaining customer accounts, invoices, quotes, and job documentation.
• Liaising with clients to confirm bookings, provide updates, and address enquiries regarding services.
• Managing incoming and outgoing communications via phone, email, and other channels.
• Maintaining accurate records and databases relating to jobs, customers, inventory, and schedules.
• Assisting with ordering supplies and materials required for HVAC and electrical operations.
• Supporting the management team with reporting, data entry, and administrative preparation.
• Coordinating compliance documentation and maintaining necessary records in line with industry standards.
• Performing general clerical duties and supporting other administrative functions as needed.

Skills

Office administration

Scheduling

Customer service

MS Office

Data entry

Communication

Tools

Scheduling software

CRM software

Invoicing software

Job description

Office Administrator / Operations Coordinator (HVAC & Electrical)

Seq ac power is seeking an experienced Office Administrator / Operations Coordinator (HVAC & Electrical) to join our team in Mansfield QLD 4122. This is a full-time position that plays a crucial role in supporting the smooth operation of our HVAC and electrical services business. You will be the backbone of our office operations, ensuring that administrative and logistical processes run seamlessly to support our technical teams and customers. This role is essential to our business success, acting as a vital link between field operations, management, and clients.

What you'll be doing

• Managing day-to-day office operations, including scheduling, correspondence, and administrative tasks
• Coordinating and scheduling appointments, site visits, and service calls for HVAC and electrical technicians
• Processing and maintaining customer accounts, invoices, quotes, and job documentation
• Liaising with clients to confirm bookings, provide updates, and address enquiries regarding services
• Managing incoming and outgoing communications via phone, email, and other channels
• Maintaining accurate records and databases relating to jobs, customers, inventory, and schedules
• Assisting with ordering supplies and materials required for HVAC and electrical operations
• Supporting the management team with reporting, data entry, and administrative preparation
• Coordinating compliance documentation and maintaining necessary records in line with industry standards
• Performing general clerical duties and supporting other administrative functions as needed

What we’re looking for

• Proven experience as an Office Administrator, Operations Coordinator, or similar administrative support role
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent communication skills, both written and verbal, with a professional and courteous manner
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with scheduling and database software
• Demonstrated ability to maintain accurate records and attention to detail in all administrative functions
• Customer service experience and the ability to handle client interactions professionally and efficiently
• Familiarity with HVAC and electrical services, or willingness to quickly learn industry-specific terminology and processes
• Reliable, punctual, and able to work independently whilst being a collaborative team member
• Problem-solving skills and the ability to adapt to a fast-paced working environment
• Experience with job scheduling software or field service management systems is highly desirable

What we offer

• Competitive salary package commensurate with experience
• Full-time permanent employment with job security
• Opportunities for professional development and training within the HVAC and electrical industry
• A supportive and collaborative workplace culture
• Work-life balance initiatives to support your wellbeing
• A role that directly contributes to the success of a growing business

About us

Seq ac power is a dynamic and professional HVAC and electrical services provider based in Mansfield QLD. We specialise in delivering high-quality heating, ventilation, air conditioning, and electrical solutions to Highend builders and commercial clients throughout the region. Our commitment to excellence, customer satisfaction, and technical expertise has established us as a trusted name in our industry. We pride ourselves on our team-focused culture, where every member contributes to our continued success and reputation for outstanding service delivery.