Administrator

Lead Group; Georges River; On-site; AUD 39,000 - 48,000; Full time

Benefits offered by this job

On-site parking

Close to cafés and public transport

Job summary

Lead Group is seeking an administered assistant to join their Carlton office, providing essential support to customers, technicians and the office team. You will handle scheduling, invoicing, and daily admin tasks in a busy trade services environment.

Ideal candidates bring administration experience, strong communication, and a positive, can-do attitude. This on-site role offers a stable, Monday–Friday schedule with a friendly team in a growing HVAC-related business.

Qualifications

• Previous administration, coordinating or scheduling experience.
• Confident answering phones and dealing with customers.
• Organised, reliable and able to manage a busy inbox and daily workload.
• Friendly, professional and able to build good relationships with customers and technicians.

Responsibilities

• Answering incoming phone calls and responding to customer enquiries.
• Managing emails and general customer communication.
• Scheduling jobs for technicians.
• Working closely with the operations team, PM/Estimator and business owners.
• Generating invoices on Xero and using Xero for invoicing.
• Supporting the wider team with general administration duties.
• Helping ensure jobs are booked, followed up and completed smoothly.

Skills

Administration experience

Organised

Phone communication

Customer service

Team player

Email management

Tools

ServiceM8

Xero

Job description

We are working with a growing trades business based in Carlton, near Hurstville, who are looking for a friendly and organised administration Assistant to join their office team.

This is a great opportunity for someone with administration experience who enjoys a busy, hands-on role supporting customers, technicians and the wider office team. You will be working alongside another administrator in a small, supportive team, helping with scheduling, customer enquiries, invoicing and general day-to-day office support.

About the role:

• Answering incoming phone calls and responding to customer enquiries
• Managing emails and general customer communication
• Scheduling jobs for technicians
• Working closely with the operations team, PM/Estimator and business owners
• Generating invoices on Xero and using Xero for invoicing
• Supporting the wider team with general administration duties
• Helping ensure jobs are booked, followed up and completed smoothly

About you:

• Previous administration, coordinating or scheduling experience
• Ideally from a trade services background such as HVAC, plumbing, electrical, construction or similar- also open to other admin backgrounds that are transferrable
• Confident answering phones and dealing with customers
• Organised, reliable and able to manage a busy inbox and daily workload
• Comfortable using systems such as ServiceM8, Xero or similar job management/invoicing software
• A strong communicator who enjoys working as part of a small team- the office is very small sometimes you will be in there along so bare that in mind.
• Friendly, professional and able to build good relationships with customers and technicians
• Looking for a stable, office-based role with a reputable trade business

What's on offer:

• $28 - $35 per hour, depending on experience
• Full-time hours, Monday to Friday, 9:00am - 5:00pm
• Office-based role in Carlton, near Hurstville
• On-site parking available
• Close to cafés and public transport
• Supportive team environment within a growing HVAC business
• Opportunity to play a key role in the daily coordination of service work