Service Administrator

Premier Services Group Aust & NZ Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Premier Services Group Aust & NZ Pty Ltd – Huntingwood NSW is seeking a highly motivated Service Administrator to support the NSW Service Team. You will help manage subcontractor and supplier invoices, dispatch invoices, log jobs in Uptick, and coordinate client communications across multiple commercial sites.

The ideal candidate has at least 2 years in Administration or Service, familiarity with Uptick, and strong communication and organisation skills to balance urgent work during busy periods.

Qualifications

• 2 years minimum experience working within Administration or Service.
• Experience with Uptick software (highly preferred).
• Excellent communication skills, both verbal and written, with a professional and friendly phone manner.

Responsibilities

• Review of subcontractor and supplier bills and service reports
• Dispatch invoices promptly to meet end of month deadlines
• Monitor Uptick software daily to log any jobs, update tasks, and assist Service in managing workflow
• Assist in management of communications with clients and internal staff via email or phone
• Coordinate planned routine maintenance and urgent call outs across multiple commercial sites as needed
• Maintain real-time records of customer data and assist in monitoring job progress, technician productivity, and service KPIs
• Liaise with clients to confirm appointments, access requirements, and day to day requests
• Generate service reports, compliance documentation, and client updates as needed

Skills

Administration

Customer service

Communication

Tools

Uptick

Job description

Premier Services Group Aust & NZ Pty Ltd – Huntingwood NSW

Premier HVAC is a subdivision of Premier Services Group and is an established mechanical provider delivering service, maintenance, installation and project works for our large, ever growing customer base.

Premier HVAC is an Australian Arctick authorised, HVAC&R company that specialises in all aspects of mechanical services, air conditioning, ventilation, and refrigeration. A customer based company, with a wide range of sectors including hotels, retail, hospitals, data centres, logistics, temperature-controlled warehousing, sporting venues and many more.

The Role

With continual growth, we are seeking to employ a highly motivated Service Administrator to join the team. Ideally you will be organised, have an eye for detail and a passion for customer service. As a member of the NSW Service Team, you will assist in the below key responsibilities:

• Review of subcontractor and supplier bills and service reports
• Dispatch invoices promptly to meet end of month deadlines
• Monitor Uptick software daily to log any jobs, update tasks, and assist Service in managing workflow
• Assist in management of communications with clients and internal staff via email or phone
• Coordinate planned routine maintenance and urgent call outs across multiple commercial sites as needed
• Maintain real-time records of customer data and assist in monitoring job progress, technician productivity, and service KPIs
• Liaise with clients to confirm appointments, access requirements, and day to day requests
• Generate service reports, compliance documentation, and client updates as needed

The successful candidate will possess the following attributes:

• 2 years minimum experience working within Administration or Service
• Experience with Uptick software (highly preferred)
• Excellent communication skills, both verbal and written, with a professional and friendly phone manner
• Outstanding attention to detail, organisation skills and an ability to balance and prioritise urgent work during busy periods
• Ability to maintain harmonious working relationships with colleagues and customers and contribute to a friendly working environment
• Intermediate computer & typing skills (Outlook, Word, Excel)
• Ability to work cohesively within a fast paced, dynamic team environment
• Be willing to undergo a national police background check prior to employment

Please note that we do not require recruitment agencies to contact us for this role