Service Administrator

NW Professional Services- Professional; City of Melbourne; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Onsite free parking

Job summary

NW Professional Services- Professional in Moorabbin seeks a Service Administrator to support technicians and customers, coordinating service jobs and managing documentation to ensure smooth project delivery.

You will liaise with suppliers, handle invoicing, and assist with tender activities in a fast-paced service environment.

Qualifications

• Previous administration experience in a service, construction, electrical, or trades environment.
• Strong organisational and time management skills.
• Excellent communication with technicians, suppliers and customers.
• Proficient in Microsoft Office.
• SimPRO experience highly regarded but not essential.

Responsibilities

• Set up and manage service job files.
• Prepare quoted job documentation and templates for estimators.
• Schedule service jobs with customers and technicians.
• Order materials and coordinate deliveries; liaise with suppliers.
• Coordinate job requirements between technicians and customers.
• Manage weekly invoicing and follow up payments.
• Perform general administrative tasks including vehicle maintenance scheduling and tool audits.
• Assist with minor project tenders including drawing counts and quantity tabulation.
• Process electrician timesheets for manager review and approval.

Skills

Organisational skills

Time management

Communication skills

Tools

Microsoft Office

SimPRO

Job description

Our client is a privately owned Australian electrical construction and communications contractor, delivering large scale electrical communications and building technology solutions for major commercial construction projects. Headquartered in Moorabbin, they work closely with builders and developers across commercial, residential, healthcare and education sectors. Due to a strong period of growth, they are positioned to hire a Service Administrator to join their team on a full-time basis.

About the Role

We are seeking an organised and proactive Service Administrator to join our team based in Moorabbin. This role is ideal for someone who enjoys working in a fast-paced service environment and supporting both technicians and customers to ensure jobs run smoothly from start to finish.

You will play a key role in coordinating service jobs, managing documentation, liaising with suppliers, and supporting the day-to-day operations of the service department.

Key Responsibilities

• Set up and manage service job files
• Prepare quoted job documentation and templates for estimators
• Schedule service jobs with customers and technicians
• Order materials and coordinate deliveriesLiaise with suppliers regarding material procurement and timelines
• Coordinate job requirements between technicians and customers
• Manage weekly invoicing, including collating documentation and following up payments
• Perform general administrative tasks including vehicle maintenance scheduling and tool audits
• Assist with minor project tenders including drawing counts and quantity tabulation
• Process electrician timesheets for manager review and approval

About You

• Previous administration experience in a service, construction, electrical, or trades environment preferred
• Strong organisational and time management skills
• Excellent communication skills with the ability to liaise with technicians, suppliers and customers
• High attention to detail and ability to manage multiple tasks
• Proficient in Microsoft Office
• Simpro experience highly regarded but not essential

What’s in it for you

• Competitive salary package ($85k-$95k + Super)
• Stable full-time role with a supportive team
• Convenient Moorabbin office location
• Opportunity to work closely with technicians and project teams in a dynamic environment
• Onsite free parking