Service Coordinator

Peoplefusion; Maitland City Council; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Brand new office in Rutherford

Office based, full-time role

7:00am - 3:00pm schedule

Salary $75,000 - $80,000 + super

Optional Monthly RDO

Job summary

Peoplefusion is seeking a Service Coordinator to own the coordination and administration that keeps the service division running smoothly. The role encompasses scheduling, quoting, procurement and invoicing within a busy facilities management environment.

The successful applicant will work with Service Delivery Managers, supervisors, trades teams, procurement, accounts and clients, demonstrating confident communication and multi-tasking in a fast-paced setting.

Qualifications

• Proven experience in service coordination or a similar role.
• Ability to prioritise competing and time-sensitive tasks.
• Excellent attention to detail, particularly with data, costs, timesheets and invoicing information.
• Confident communication with trades, clients and internal teams.
• Experience in HVAC/buildings/facilities or similar administrative role highly regarded.

Responsibilities

• Coordinate daily service requests and prioritise incoming work across HVAC, building, plumbing and grounds services.
• Manage and maintain technician schedules, including changes, urgent works and reactive jobs.
• Prepare and process quotes, including pricing, rates, mark-ups and PO details.
• Coordinate materials and parts with the procurement team.
• Monitor completed works and prepare jobs for invoicing.
• Assist with month-end invoicing and ensure job information is accurate and complete.
• Manage incoming calls and enquiries from clients, trades and internal stakeholders.
• Maintain accurate records, spreadsheets and supporting documentation.

Skills

Service coordination

Attention to detail

Communication skills

Time management

Job description

Take ownership of the coordination, administration and commercial support that keeps a busy services operation moving.

• End-to-end role across scheduling, quoting, administration and invoicing
• Full-time permanent role, 7am start time and optional monthly RDO
• $75,000 - $80,000 + superannuation

Our client is an established and growing facilities management business based in Rutherford, NSW. With operations spanning New South Wales and Queensland, the organisation delivers professional cleaning and facilities management services across a diverse range of sectors including mining, power generation, local government, education, healthcare and industrial operations. The business is dynamic and fast-growing with a practical, team-focused environment.

The Opportunity

We are looking for an experienced Service Coordinator to join the operations team and take ownership of the coordination and administration that keeps the service division running smoothly.

This is a role with plenty of variety. While scheduling remains an important part of the position, the opportunity is broader than simply coordinating technicians. You will be involved across the end-to-end process, including managing incoming requests, preparing quotes, allocating costs, coordinating materials, maintaining accurate records, completing jobs and assisting with invoicing.

You will work closely with Service Delivery Managers, supervisors, trades teams, procurement, accounts and clients, so the ability to communicate confidently and keep multiple priorities moving will be key.

The role will suit someone who enjoys a busy environment, is comfortable working across several tasks at once and takes pride in getting the detail right.

• Brand new office based in Rutherford, NSW
• Office based, full-time, permanent role
• 7:00am - 3:00pm, Monday to Friday
• Salary: $75,000 - $80,000 + super
• Optional Monthly RDO

Key Responsibilities

• Coordinate daily service requests and prioritise incoming work across HVAC, building, plumbing and grounds services
• Manage and maintain technician schedules, including changes, urgent works and reactive jobs
• Prepare and process quotes, including applying relevant pricing, rates, mark-ups and purchase order details
• Coordinate materials and parts with the procurement team
• Monitor completed works and prepare jobs for invoicing
• Assist with month-end invoicing and ensure job information is accurate and complete
• Manage incoming calls and enquiries from clients, trades and internal stakeholders
• Maintain accurate records, spreadsheets and supporting documentation

About You

You will be an organised and capable coordinator who is comfortable working in a fast-paced environment where priorities can change quickly. You don't need to know every system from day one, but you do need the confidence to learn, ask questions and take ownership of your work.

The successful candidate will bring:

• Proven experience in service coordination or a similar role
• Ability to prioritise competing and time-sensitive tasks
• Excellent attention to detail, particularly when working with data, costs, timesheets and invoicing information
• Confident communication skills and the ability to work with trades, clients and internal teams
• Experience within HVAC, building, facilities, trades or a similar in an administrative type of role will be highly regarded

Why Join?

This is a great opportunity to step into a varied coordination role where your work has a genuine impact on the day-to-day operation of a busy services team. You will work alongside experienced operational leaders and have support around you while you learn about the business and its systems. With exposure across scheduling, quoting, administration, procurement and invoicing, the role offers the opportunity to broaden your operational and commercial skill set while becoming an integral part of the team.

At peoplefusion we don’t just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don't hesitate to contact us.