Service Coordinator & Administrator

Ozora Electrical & Renewable Energy; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Ozora Electrical & Renewable Energy is seeking an organised, customer-focused Scheduling Administrator to support our Sydney field team. You will coordinate daily schedules, manage enquiries and handle bookings, ensuring smooth operation of the branch.

Reporting to the Service Manager, you’ll oversee paperwork, purchase orders, and contractor coordination from first enquiry through to invoicing, while upholding WHS and compliance records.

Qualifications

• Strong organisational skills and attention to detail.
• Friendly, clear communication and a helpful approach.
• Initiative, reliability and ability to manage changing priorities.
• Confidence using computers and sound numeracy.
• Experience in administration, scheduling or customer service.
• Familiarity with simPRO is a bonus, but not essential.

Responsibilities

• Run the daily schedule and allocate jobs for the Sydney field team.
• Handle calls, emails and bookings; keep customers informed.
• Check purchase orders and job requirements; follow client procedures.
• Manage jobs in simPRO and prepare completed work for invoicing.
• Arrange materials, raise purchase orders and coordinate contractors.
• Coordinate solar paperwork, network applications and handover documents.
• Keep the office running smoothly; maintain WHS and compliance records.

Skills

Organization

Communication

Initiative

Computer literacy

Time management

Attention to detail

Customer service

Tools

simPRO

Job description

You'll coordinate our field team's schedule, keep customers informed and handle the administration that keeps jobs moving and the branch running smoothly. Reporting to our Service Manager, you'll manage daily work from the first customer enquiry through to the final paperwork.

Key responsibilities

Running the daily schedule and allocating jobs for our Sydney field team

Handling calls, emails and bookings, and keeping customers informed

Checking purchase orders and job requirements, and following client procedures

Managing jobs in simPRO and preparing completed work for invoicing

Arranging materials, raising purchase orders and coordinating contractors

Coordinating solar paperwork, network applications and customer handover documents

Keeping the office running smoothly and maintaining WHS and compliance records

About you

Strong organisational skills and attention to detail

Friendly, clear communication and a helpful approach to customers

Initiative, reliability and the ability to manage changing priorities

Confidence using computers, sound numeracy and a willingness to learn

Experience in administration, scheduling or customer service would be helpful

Familiarity with simPRO is a bonus, but not essential

About us

We're an electrical and renewable energy company looking after homes, businesses and industry across Sydney. Our name is built on being approachable, dependable and straight with people, and we back every job with a lifetime workmanship warranty. We have a close local team here, and this role is an important part of keeping it running well.

A supportive local team and a Service Manager you can turn to for help

Proper training, with time taken to teach you our systems and help you settle in

Real ownership of the daily schedule and the chance to make a difference to our team and customers

Opportunities to build your skills and develop as the branch grows

Regular Monday to Friday hours in a permanent, full time position