Office administrator

Lead Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Free gym membership for you and your 1

Regular salary reviews

Christmas bonuses

Career development opportunities

Job summary

Lead Group in Caringbah is seeking an experienced HVAC Service Coordinator/Administrator to join our busy service team. You will coordinate technicians, answer client enquiries and keep the service department organized.

This role offers flexible hours to suit school schedules, opportunities to develop your Simpro skills and a supportive office environment with long-standing colleagues.

Qualifications

• Previous administration, scheduling or service coordination experience.
• Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous.
• Strong customer service and communication skills.
• Confidence coordinating field-based technicians.
• Strong organisation skills and the ability to manage changing priorities.
• Good computer and data-entry skills.
• Experience with Simpro or similar is highly regarded.

Responsibilities

• Answer incoming calls and respond to client enquiries.
• Book maintenance jobs and service calls.
• Schedule and coordinate service technicians.
• Liaise with customers and technicians via phone, email and text.
• Process service and maintenance reports, quotes and invoices.
• Send appointment reminders and follow up outstanding tasks.
• Maintain accurate records in Simpro.
• Source and order spare parts and disposable filters.
• Update Simpro catalogues and databases.
• Assist with OH&S administration and safety records.
• General administration and office support.
• Order stationery and assist with occasional post duties.

Skills

Administration

Scheduling

Customer service

Coordination

Data entry

OH&S administration

Tools

Simpro

Microsoft Office

Job description

HVAC Service Coordinator / Administrator Caringbah

Join a well-established trades business with a long-standing team, excellent clients and a supportive office environment.

We are looking for an experienced Service Coordinator / Administrator to join the team in Caringbah. This role offers flexibility around hours if you have school hours to accommodate etc. This is a varied role suited to someone who enjoys coordinating technicians, speaking with customers and keeping a busy service department organised.

The Role

• Answering incoming calls and responding to client enquiries
• Booking maintenance jobs and service calls
• Scheduling and coordinating service technicians
• Liaising with customers and technicians via phone, email and text
• Processing service and maintenance reports, quotes and invoices
• Sending appointment reminders and following up outstanding tasks
• Maintaining accurate records within Simpro
• Sourcing and ordering spare parts and disposable filters
• Updating Simpro catalogues and databases
• Assisting with OH&S administration and safety records
• General administration and office support
• Ordering stationery and assisting with occasional post office duties

About You

• Previous administration, scheduling or service coordination experience
• Experience within HVAC, electrical, plumbing or another trade/service-based business would be advantageous but we are open.
• Strong customer service and communication skills
• Confidence coordinating field-based technicians
• Strong organisation skills and the ability to manage changing priorities
• Good computer and data-entry skills
• Previous Simpro or something similiar would be highly regarded

What's On Offer

• Flexible working hours around the standard 8:00am-4:00pm- this can be flexible- we can also work around school hours if this helps!
• Experienced, long-standing office team to support and mentor you
• Regular salary reviews
• Christmas bonuses
• Free gym membership for you and your partner
• Long-term career development opportunities
• Established business with a high-quality client base