Night Operations Lead - Luxury Hotel Sydney

Langham Hotels International Limited; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Duty meals and uniform laundry

Employee Assistance Program (EAP) and–

Job summary

The Langham Sydney is seeking a Night Auditor reporting to the Front Office Manager. You will be responsible for the management, security and operational efficiency of the hotel during the night, ensuring guest and associate satisfaction, accurate revenue capture and nightly reporting.

Key requirements include previous experience in a similar role, outstanding customer service, grooming standards, excellent communication, RSA and First Aid, and flexibility to work weekends and public holidays

Qualifications

• Previous experience in a similar role.
• Outstanding customer service.
• High grooming and personal presentation standards.
• Excellent communication and interpersonal skills.
• RSA & First Aid certification.
• Current open manual driver's licence (preferable).
• Relevant qualifications in Hospitality Management.
• Langham values and brand standards.

Responsibilities

• The management, security and operational efficiency of the hotel ensuring optimum guest and associate satisfaction during the night.
• Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
• Oversee the safety and security of all guests, associates and assets.
• Anticipate and resolve problems which impact on guest service.
• Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs.
• Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines.
• Maintain complete knowledge of all room types, hotel matrix and facilities.
• Ensure accurate revenue capture, and relevant reports are distributed.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook.

Skills

Customer service

Communication

Grooming & presentation

Attention to detail

RSA & First Aid

Flexibility

Working rights Australia

Education

Hospitality Management

Job description

The Langham Sydney is seeking a Night Auditor reporting to the Front Office Manager. You will be responsible for the management, security and operational efficiency of the hotel during the night, ensuring guest and associate satisfaction, accurate revenue capture and nightly reporting.

Key requirements include previous experience in a similar role, outstanding customer service, grooming standards, excellent communication, RSA and First Aid, and flexibility to work weekends and public holidays