Assistant Night Manager

Langham Hotels International Limited; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Duty meals and uniform laundry

Employee Assistance Program (EAP) and–

Job summary

The Langham Sydney is seeking a Night Auditor reporting to the Front Office Manager. You will be responsible for the management, security and operational efficiency of the hotel during the night, ensuring guest and associate satisfaction, accurate revenue capture and nightly reporting.

Key requirements include previous experience in a similar role, outstanding customer service, grooming standards, excellent communication, RSA and First Aid, and flexibility to work weekends and public holidays

Qualifications

• Previous experience in a similar role.
• Outstanding customer service.
• High grooming and personal presentation standards.
• Excellent communication and interpersonal skills.
• RSA & First Aid certification.
• Current open manual driver's licence (preferable).
• Relevant qualifications in Hospitality Management.
• Langham values and brand standards.

Responsibilities

• The management, security and operational efficiency of the hotel ensuring optimum guest and associate satisfaction during the night.
• Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
• Oversee the safety and security of all guests, associates and assets.
• Anticipate and resolve problems which impact on guest service.
• Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs.
• Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines.
• Maintain complete knowledge of all room types, hotel matrix and facilities.
• Ensure accurate revenue capture, and relevant reports are distributed.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook.

Skills

Customer service

Communication

Grooming & presentation

Attention to detail

RSA & First Aid

Flexibility

Working rights Australia

Education

Hospitality Management

Job description

Langham Hotels International Limited – Millers Point NSW

A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

Learn more at http://sydney.langhamhotels.com.au/

About the role

Reporting to Front Office Manager, you will be responsible for:

• The management, security and operational efficiency of the hotel ensuring optimum guest and associate satisfaction during the night.
• Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
• Oversee the safety and security of all guests, associates and assets.
• Anticipate and resolve problems which impact on guest service.
• Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs.
• Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines.
• Maintain complete knowledge of all room types, hotel matrix and facilities.
• Ensure accurate revenue capture, and relevant reports are distributed.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook.

Skill and Experiences

• Previous experience in a similar role will be highly regarded.
• Ability to demonstrate a commitment to outstanding customer service.
• Possess a high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• RSA & First Aid Certificate.
• Attention to detail, flexible and reliable.
• Hold a current open manual drivers licence is preferrable.
• Relevant qualifications in Hospitality Management.
• Embrace and demonstrate Langham Hospitality Group values.
• Available to work weekends and public holidays with valid working rights in Australia.

What we offer

In return for your bespoke service to our guests and dedication inside our hotel, we will offer you -

• Excellent growth, learning and career development opportunities within a global luxury hospitality group
• Complimentary duty meals and uniform laundry
• Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities
• Complimentary nights at Langham Hospitality Group hotels
• Colleague discounts on accommodation, dining, food & beverage and spa experiences
• Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.