Hotel Night Manager (Full Time)

Swissotel; Sydney; On-site; AUD 85,000 - 98,000; Full time

Job summary

Swissôtel Sydney is seeking a Night Manager to oversee overnight Front Office operations on the 11pm–7am shift. This full-time role reports to the Front Office Manager and ensures efficient running, guest satisfaction and safety throughout the night.

The ideal candidate has experience in a 4-5 star hotel environment, with excellent communication and organisational skills. Proficiency with MS Office, MICROS and Opera Cloud is required; First Aid and RSA are preferred.

Qualifications

• Luxury service mindset required.
• Experience in a similar 4-5 star hotel role preferred.
• Excellent communication and organisational skills.
• First Aid Certification and RSA competency card preferred.

Responsibilities

• Ensure smooth overnight operation of the hotel, maintaining guest satisfaction and safety.
• Undertake daily reconciliation of trading and prepare reports and audits.
• Make decisions on operational or reporting issues during the night shift.
• Support Front Office team through effective communication.

Skills

Luxury service

Communication skills

Organisational skills

Tools

MICROS

Opera Cloud

Excel

Job description

Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include the award-winning spa centre Spa and Sport, a restaurant and lobby bar, fully equipped fitness centre, outdoor swimming pool as well as eight state-of-the‑art meeting rooms including a heritage‑listed ballroom seating up to 400 people.

Swissôtel Sydney, part of Accor’s Premium brands, have an exciting opportunity for a passionate and motivated professional to join our dynamic and growing team as Night Manager.

Reporting directly to the Front Office Manager, you will oversee the efficient running of the Front Office department during the overnight shift (11pm – 7am) on Full Time basis, 5 nights/week.

Responsibilities and duties (but not limited to):

Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of our guests and the property

Undertake daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, audits and collating necessary paperwork

Decision making relating to any operational or reporting issues

Support the Front Office team through effective communication

About You

The ability to demonstrate and deliver luxury service

Previous experience in a similar role in 4 to 5-star hotel environment

Exceptional communication and organisational skills

Valid (or willing to obtain) First Aid Certification and Responsible Service of Alcohol (RSA) competency card

Working knowledge of Microsoft Office programs especially with Excel skills, MICROS and Opera Cloud.

With over 380 hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding workenvironment as well as discounted hotel accommodation worldwide.