Night Manager | Full Time

The Fullerton Hotel Sydney; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals provided daily

Discounts on F&B in the hotel

Employee discounts across partnerhot­

Birthday leave day off

Complimentary dry cleaning

Job summary

The Fullerton Hotel Sydney is seeking an experienced Night Manager to lead the overnight Front Office team and manage day-to-day operations of the reception and lobby.

You will supervise night audit processes, oversee check-in/check-out, and ensure guest satisfaction with superior service in a 24/7 environment.

Qualifications

• Overnight leadership experience in a 5-star luxury hotel.
• Experience using Opera PMS.
• Current NSW Driver's Licence with RSA and First Aid certificates.
• Degree in Hospitality Management or related field.
• Strong accounting and reconciliation skills.
• Excellent verbal and written communication and presentation.

Responsibilities

• Lead night team and ensure service standards across overnight operations.
• Oversee check-in/check-out and maintain guest accounts in Opera PMS.
• Conduct Night Auditor duties and end-of-day reconciliation.
• Coordinate with Housekeeping, Reservations and Maintenance for room readiness.
• Maintain hotel security and promptly handle guest requests overnight.
• Provide expert knowledge of the local area to enhance guest experience.

Skills

Leadership

Guest service

Communication

Attention to detail

Decision making

Education

Degree in Hospitality Management

Tools

Opera PMS

Job description

The Fullerton Hotel Sydney – Sydney CBD NSW

The Fullerton Hotel Sydney is an award-winning luxury five-star hotel set in the heart of Sydney's fashion and financial district. As the custodian of Sydney's 151 years former General Post Office, this luxurious hotel is surrounded by Sydney's premium shopping, renowned restaurants, theatres and bars. Combining Victorian Renaissance designed former General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites.

The hotel offers impressive event and banquet facilities featuring a 15 different conference spaces, featuring two ballrooms including the only pillarless grand ballroom in the city, which can accommodate up to 1,000 guests for a seated event, as well as the Heritage Ballroom: a true embodiment of Victorian style. Housed in the former Sydney Telegraphic Centre, our venue features an impressive 11-meter-high domed ceiling. Its pillarless design provides flexible configurations, accommodating up to 350 guests in theatre style, 250 in banquet format, or 160 in classroom setup. From inside, guests can view a large window showcasing the inner mechanisms of the building's iconic little brother clock, and views overlooking George Street.

About the role

The Night Manager will play a crucial role to lead the evening and overnight front office team and manage day to day operations of our reception and lobby.

Our Front Office team is responsible for ensuring our guests receive efficient and superior service throughout their stay from our 24/7 Front Desk.

You will be a genuine night owl, reliance for ongoing overnight shifts!

About your responsibilities

Lead night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.

Oversee check-in and check-out procedures, maintaining accurate guest accounts and records using Opera PMS.

Responsible for the overnight operation and acting as the senior first point of contact when required.

Night audit process, and conduct Night Auditor duties while on shift.

Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.

Monitor any suspicious activity and maintaining hotel security and safety standards throughout the night.

Ensure guest requests are fulfilled promptly in absence of Housekeeping, GSA, Room Service available.

Be an expert on the hotel and surrounding area, have a sense of the local to exceed guest expectations.

Ensure all credit and financial transactions are handled in a secure manner.

Process overnight financial transactions accurately, including all revenue postings, adjustments, payments, and end-of-day audit audit functions in PMS.

Conduct coaching, counselling, monitor performance, conduct and accountability of all Front Office team members working during the overnight operations.

About what we required from you

Proven overnight leadership experience in a 5-Star luxury hotel.

Experience in Opera PMS.

Familiar with hotel emergency procedures.

Current Full Drivers Licence (NSW), Responsible Service of Alcohol (RSA) certificate, First Aid certificate is a must.

A degree in Hospitality Management or other relevant field is required.

Strong accounting, reconciliation skills.

Professional verbal and written communication skills and personal presentation.

Thorough follow-up, strong attention to detail. Ability to work independently and make sound decisions under pressure.

Ability to delight guests and provide superior levels of service.

Available to work overnight shifts on rotated roster.

About our benefits

Opportunity to work in a fast-paced and dynamic environment

Complimentary meals provided daily

Discounts on F&B in the hotel

Employee discounts across our partner hotels

Birthday leave day off (after passing probation)

Complimentary dry cleaning

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: Reference checks is a mandatory requirement if you were selected to interview stage.