Luxury Guest Services & Reservations Agent

Careers - Langham Hospitality Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Complimentary duty meals

Uniform laundry

Employee Assistance Program (EAP)

Complimentary nights at Langham hotels

Colleague discounts on accommodation,

Reward and recognition programmes

Job summary

The Langham Sydney is seeking a Service Agent to handle guest bookings and ensure every stay is seamless. You will connect with guests, coordinate with teams and bring a touch of luxury to every interaction.

Key requirements include previous experience in a similar role, outstanding customer service, excellent communication, and good computer literacy. Availability across weekdays, weekends and public holidays is preferred.

Qualifications

• Previous experience in a similar role is preferred.
• Ability to demonstrate a commitment to outstanding customer service.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite) and valid working rights.
• Attention to detail, flexible with working hours and reliable.
• You have availability throughout the week, public holidays and on weekends.

Responsibilities

• To ensure all Room Reservation enquiries are handled professionally, efficiently and accurately over both email and phone.
• Contribute positively to the achievement of sales & revenue budget through conversion of reservation enquiries into sales.
• To handle all incoming calls into the hotel and redirect as appropriate.
• To handle all hotel food & beverage outlet reservations.
• To process all In-Room Dining orders from hotel guests.

Skills

Customer service

Communication

Attention to detail

Availability weekends

Computer literacy

Working rights

Experience in similar role

Tools

Microsoft Office Suite

Job description

The Langham Sydney is seeking a Service Agent to handle guest bookings and ensure every stay is seamless. You will connect with guests, coordinate with teams and bring a touch of luxury to every interaction.

Key requirements include previous experience in a similar role, outstanding customer service, excellent communication, and good computer literacy. Availability across weekdays, weekends and public holidays is preferred.