Night Manager — Lead Overnight Operations & Guest Service

Accor; Perth; On-site; AUD 65,000 - 80,000; Full time

Job summary

Mercure Perth on Hay's overnight operation needs a Full Time Night Manager to ensure the smooth and secure night shift, maximise guest satisfaction and uphold safety across the property as part of the Accor family.

You will manage overnight in the General Manager’s absence, perform revenue and postings audits, collate reports for finance, and supervise guest check-in/out, cashiering and guest services. Assistance with DistriktCafe and restaurant/bar duties is also required.

Qualifications

• Guest obsessed focus in a fast-paced environment.
• Ability to adapt to change and provide quick-thinking solutions.
• Clear and confident communication in written and verbal form.
• Attention to detail and strong numerical sense; familiarity with Outlook/Office and Opera.

Responsibilities

• Oversee hotel overnight operations in the absence of the General Manager.
• Complete audits of daily revenue and postings; adjust as needed.
• Prepare reports for finance and management.
• Provide efficient guest services including check-in/out and guest information.
• Settle guest accounts with accurate cashiering.
• Maintain security procedures to protect guest confidentiality and safety.
• Uphold Accor standards of professionalism.
• Support Front Office Manager and General Manager with checks and balance procedures.
• Assist with food & drink service in DistrictCafe and related restaurant/bar duties.

Skills

Guest obsessed

Change adaptation

Communication

Attention to detail

Microsoft Outlook

Microsoft Office

Opera

RSA

First Aid/CPR

Australian work rights

Tools

Opera

Job description

Mercure Perth on Hay's overnight operation needs a Full Time Night Manager to ensure the smooth and secure night shift, maximise guest satisfaction and uphold safety across the property as part of the Accor family.

You will manage overnight in the General Manager’s absence, perform revenue and postings audits, collate reports for finance, and supervise guest check-in/out, cashiering and guest services. Assistance with DistriktCafe and restaurant/bar duties is also required.