Night Manager - Mercure Perth On Hay

Mercure; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mercure Perth on Hay in Western Australia is seeking an energetic Full Time Night Manager to lead the overnight operation in the absence of the General Manager. You will ensure guest satisfaction, oversee revenue audits, and maintain security and cashiering accuracy.

Role requires 38 hours weekly, RSA and First Aid/CPR certification, and strong communication with the Front Office Manager and Finance. Join Accor's Mercure team for career growth and excellent benefits.

Qualifications

• Guest-focused approach in a fast-paced environment.
• Able to adapt to change and provide quick problem-solving.
• Clear, confident written and verbal communication.
• Attention to detail and strong numerical sense.
• Knowledge of Outlook, Office and Opera.
• RSA and First Aid/CPR certification or willingness to obtain before start.
• Unrestricted Australian working rights and availability to work 38 hours per week.

Responsibilities

• Manage hotel overnight in the absence of the General Manager.
• Complete audits of daily revenue and postings, making adjustments where needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out, request handling and hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Maintain the hotels standard of professionalism.
• Be analytical and possess an eye for detail.
• Assist the Front Office Manager and General Manager in balance procedures.
• Assist with food & drink service in Distrikt Cafe and help in the restaurant and bar.

Skills

Guest-focused

Adaptability

Communication skills

Attention to detail

RSA & First Aid/CPR

Australian work rights

Tools

Opera

Microsoft Outlook

Microsoft Office

Job description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of Mercure Perth on Hay's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar

Qualifications

Your skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal
• Attention to detail and a keen eye for numbers
• Knowledge of Microsoft Outlook, Microsoft Office and Opera.
• RSA and First Aid/CPR Certificate or willingness to obtain prior to commencement
• Unrestricted valid Australian working rights and the availability to work 38 hours per week flexibly

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Night Manager - Mercure Perth on Hay Perth, Western Australia, Australia