Overnight Hospitality Manager — Guest & Security Lead

Mercure; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mercure Perth on Hay in Western Australia is seeking an energetic Full Time Night Manager to lead the overnight operation in the absence of the General Manager. You will ensure guest satisfaction, oversee revenue audits, and maintain security and cashiering accuracy.

Role requires 38 hours weekly, RSA and First Aid/CPR certification, and strong communication with the Front Office Manager and Finance. Join Accor's Mercure team for career growth and excellent benefits.

Qualifications

• Guest-focused approach in a fast-paced environment.
• Able to adapt to change and provide quick problem-solving.
• Clear, confident written and verbal communication.
• Attention to detail and strong numerical sense.
• Knowledge of Outlook, Office and Opera.
• RSA and First Aid/CPR certification or willingness to obtain before start.
• Unrestricted Australian working rights and availability to work 38 hours per week.

Responsibilities

• Manage hotel overnight in the absence of the General Manager.
• Complete audits of daily revenue and postings, making adjustments where needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out, request handling and hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Maintain the hotels standard of professionalism.
• Be analytical and possess an eye for detail.
• Assist the Front Office Manager and General Manager in balance procedures.
• Assist with food & drink service in Distrikt Cafe and help in the restaurant and bar.

Skills

Guest-focused

Adaptability

Communication skills

Attention to detail

RSA & First Aid/CPR

Australian work rights

Tools

Opera

Microsoft Outlook

Microsoft Office

Job description

Mercure Perth on Hay in Western Australia is seeking an energetic Full Time Night Manager to lead the overnight operation in the absence of the General Manager. You will ensure guest satisfaction, oversee revenue audits, and maintain security and cashiering accuracy.

Role requires 38 hours weekly, RSA and First Aid/CPR certification, and strong communication with the Front Office Manager and Finance. Join Accor's Mercure team for career growth and excellent benefits.