Night Manager - Mercure Perth on Hay

SmartRecruiters, Inc.; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work Your Way

Mentorship

Industry pros

Be part of Accor team

Job summary

Accor Perth is seeking a Full Time Night Manager to oversee the overnight operation of Mercure Perth on Hay's, ensuring guest satisfaction and safety. You will lead the night shift in GM absence and manage check-ins, cashiering, and reporting.

The role requires strong communication, attention to detail, and the ability to adapt to a fast-paced hotel environment. RSA/First Aid readiness and Australian working rights are essential.

Qualifications

• Guest-focused in a fast-paced environment.
• Able to adapt to change and provide quick problem-solving.
• Clear written and verbal communication skills.
• Attention to detail and numerical accuracy.
• Familiar with Opera, Outlook and MS Office.
• RSA and First Aid/CPR are required or willing to obtain.
• Australian working rights and availability to work 38 hours per week.

Responsibilities

• Oversee hotel overnight operations in the General Manager's absence.
• Complete audits of daily revenue and postings, adjusting as needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out and information.
• Settle guest accounts and ensure cashiering is accurate.
• Maintain security procedures to ensure guest confidentiality and safety.
• Support Front Office Manager and General Manager with checks and balances.
• Assist DistriktCafe restaurant service when required.

Skills

Guest service focus

Leadership

Communication

Attention to detail

Numbers literacy

Tools

Opera

Microsoft Outlook

Microsoft Office

Job description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of Mercure Perth on Hay's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of theGeneral Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in DistriktCafe and help out when needed in the restaurant and bar

Qualifications

Your skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal
• Attention to detail and a keen eye for numbers
• Knowledge of Microsoft Outlook, Microsoft Office and Opera.
• RSA and First Aid/CPR Certificate or willingness to obtain prior to commencement
• Unrestricted valid Australian working rights and the availability to work38 hours per week flexibly

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!