Overnight Guest Experience & Operations Lead

Mercure IT; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mercure Perth is seeking a Full Time Night Manager to oversee overnight operations, ensuring guest satisfaction and security. You will manage the hotel in the GM's absence, complete revenue audits, collate reports, and provide efficient guest services including check-in/out and information provision.

Gain exposure to finance reconciliation, cashiering accuracy, and cross‑functional support with Front Office and General Management.

Qualifications

• Overnight hotel experience is desirable.
• Ability to manage operations in GM's absence.
• Strong cash handling and audit/reporting skills.

Responsibilities

• Oversee overnight operations in the absence of the GM.
• Complete daily revenue audits and postings with adjustments as needed.
• Prepare finance and management reports.
• Deliver efficient guest services for check-in/out and inquiries.
• Maintain guest accounts and accurate cashiering.
• Enforce security procedures for guest safety and confidentiality.
• Uphold hotel professionalism and detail orientation.
• Assist Front Office and General Managers with checks and balances.
• Support Distrikt Cafe service and restaurant/bar operations when required.

Skills

Overnight management

Cash handling

Guest services

Audit & reporting

Security procedures

Tools

POS system

Job description

Mercure Perth is seeking a Full Time Night Manager to oversee overnight operations, ensuring guest satisfaction and security. You will manage the hotel in the GM's absence, complete revenue audits, collate reports, and provide efficient guest services including check-in/out and information provision.

Gain exposure to finance reconciliation, cashiering accuracy, and cross‑functional support with Front Office and General Management.