Night Manager — Overnight Front Office Leader (ALL)

AccorHotel; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

ALL Heartist

Duty meals

Laundered uniform

Career growth

Job summary

Pullman Adelaide is seeking an experienced Night Manager to lead the Front Office team during the overnight shift and act as Duty Manager in the absence of senior leadership. You will ensure guest satisfaction, safety and smooth operations across all night-time functions.

Reporting to the Front Office Manager, this role emphasizes premium service, team leadership, and a calm, proactive presence to uphold Accor's standards in Australia’s largest hotel network.

Qualifications

• Minimum 3 years’ experience in a front office leadership/supervisory role in a hotel.
• Experience in Night Audit and/or Front Office Supervisor roles preferred.
• High level of computer literacy and familiarity with Opera Cloud and Excel.
• Certifications/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people.

Responsibilities

• Oversee hotel operations during overnight shifts, acting as Duty Manager.
• Lead the night team to maintain premium service standards.
• Manage late arrivals, early departures, and guest inquiries with professionalism.
• Ensure safety, security and emergency procedures are followed.
• Conduct nightly audits and prepare operational reports.
• Promote Accor Live Limitless (ALL) loyalty benefits to guests.
• Coordinate with other departments to ensure seamless handovers across shifts.

Skills

Guest service

Operational excellence

Team leadership

Communication skills

Diplomacy

Problem solving

Attention to detail

Night audit

Opera Cloud

Excel

Tools

Opera Cloud

Excel

Job description

Pullman Adelaide is seeking an experienced Night Manager to lead the Front Office team during the overnight shift and act as Duty Manager in the absence of senior leadership. You will ensure guest satisfaction, safety and smooth operations across all night-time functions.

Reporting to the Front Office Manager, this role emphasizes premium service, team leadership, and a calm, proactive presence to uphold Accor's standards in Australia’s largest hotel network.