Night Manager — Overnight Operations & Guest Experience

Nearheal; Perth; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor's Mercure Perth on Hay's overnight operation is seeking an energetic Full Time Night Manager to ensure the smooth night-time running and guest satisfaction. You will oversee overnight shift in the absence of the GM, conduct revenue audits, and support front desk operations.

You will also handle guest accounts, maintain security, and collaborate with the DistriktCafe team, contributing to a high standard of service and professionalism.

Qualifications

• Guest-focused attitude with ability to adapt in a fast-paced environment.
• Clear written and verbal communication skills.
• Excellent attention to detail and numerical accuracy.
• Experience with cash handling and cashiering procedures.
• Proficiency in Outlook, Office apps and Opera hotel system.
• RSA and First Aid/CPR certification or willingness to obtain.
• Australian working rights and ability to work 38 hours/week.

Responsibilities

• Manage the hotel overnight in the absence of the General Manager.
• Audit daily revenue and postings; adjust as needed.
• Collate paperwork and reports for finance/management.
• Provide efficient guest services: check-in/out, requests, information.
• Settle and maintain guest accounts; ensure cashiering accuracy.
• Maintain security procedures for guest confidentiality and safety.
• Uphold the hotel's standard of professionalism.
• Be analytical and have an eye for detail.
• Assist Front Office Manager/General Manager with checks and balances.
• Assist with food & beverage service in DistriktCafe and restaurant/bar support.

Skills

Guest obsession

Clear communication

Attention to detail

Cash handling

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Accor's Mercure Perth on Hay's overnight operation is seeking an energetic Full Time Night Manager to ensure the smooth night-time running and guest satisfaction. You will oversee overnight shift in the absence of the GM, conduct revenue audits, and support front desk operations.

You will also handle guest accounts, maintain security, and collaborate with the DistriktCafe team, contributing to a high standard of service and professionalism.