Night Front Office Leader | Overnight Manager

Work Initiatives; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Oscars Group discounts

Internal training and development

Mentoring from hospitality pros

Employee Assistance Program

Reward and recognition programs

Career progression pathways

Job summary

Crowne Plaza Surfers Paradise is seeking an Assistant Night Manager to join the Front Office team on a full-time basis. Working overnight, you will oversee check-ins, front desk service, and night audit procedures to ensure a smooth operation.

Lead the overnight Front Office, coach the team, manage safety and cash controls, and coordinate with other departments. RSA certification and Australian working rights are required, with flexibility for nights, weekends, and public holidays.

Qualifications

• Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit in a hotel.
• Confident leading overnight operations independently.
• RSA certified and Australian working rights.
• Flexible availability to work nights, weekends, and public holidays.

Responsibilities

• Oversee night operations, including check-ins, check-outs, and guest service standards.
• Manage overnight Front Office team and provide coaching as required.
• Conduct night audits and reporting, ensuring accurate documentation and billing.
• Handle guest feedback, complaints, and emergency situations with confidence.
• Monitor hotel safety, security, and compliance procedures overnight.
• Liaise with other departments to ensure seamless operations.
• Ensure cash handling, POS reconciliation, and financial controls are maintained.

Skills

Guest service leadership

Team leadership

Communication

Education

RSA certified

Australian working rights

Job description

Crowne Plaza Surfers Paradise is seeking an Assistant Night Manager to join the Front Office team on a full-time basis. Working overnight, you will oversee check-ins, front desk service, and night audit procedures to ensure a smooth operation.

Lead the overnight Front Office, coach the team, manage safety and cash controls, and coordinate with other departments. RSA certification and Australian working rights are required, with flexibility for nights, weekends, and public holidays.