Assistant Night Manager – Guest Experience Lead (Surfers)

Work Initiatives; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Parental leave

Access to Employee Assistance Program

Friends and Family discounts

Team activities and social events

Induction program for all new starters

Job summary

Meriton Suites in Surfers Paradise is looking for an Assistant Night Manager to support the Night Manager and oversee the hotel during night hours. You will play a key role in ensuring the safety and wellbeing of guests and staff, while greeting guests and assisting with front desk tasks.

The role emphasizes staff development, guest service excellence, and efficient handling of requests and complaints, with occasional shift coverage as needed.

Qualifications

• Experience in hotel night operations or front desk duties.
• Ability to supervise and train a small team.
• Strong guest service orientation and problem solving.
• Calm under pressure with professional presentation.

Responsibilities

• Support Night Manager in overall supervision of the hotel.
• Represent Meriton Suites in the absence of the Night Manager's days off.
• Ensure the safety and wellbeing of all guests and colleagues.
• Greeting and welcoming our guests.
• Management and training of staff.
• Check-in and check-out of guests.
• Complaint handling and resolution.
• Ensuring relevant front desk tasks are actioned and completed.
• Attend to guest enquiries, requests and follow-ups if required.
• Preparation and set up for the following day.
• Guest accounting.
• Auditing.
• Occasional covering of AM/PM shifts when required.

Skills

Guest relations

Staff leadership

Conflict resolution

Operations oversight

Job description

Meriton Suites in Surfers Paradise is looking for an Assistant Night Manager to support the Night Manager and oversee the hotel during night hours. You will play a key role in ensuring the safety and wellbeing of guests and staff, while greeting guests and assisting with front desk tasks.

The role emphasizes staff development, guest service excellence, and efficient handling of requests and complaints, with occasional shift coverage as needed.