Assistant Night Manager (Hotel)

Work Initiatives; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Oscars Group discounts

Internal training and development

Mentoring from hospitality pros

Employee Assistance Program

Reward and recognition programs

Career progression pathways

Job summary

Crowne Plaza Surfers Paradise is seeking an Assistant Night Manager to join the Front Office team on a full-time basis. Working overnight, you will oversee check-ins, front desk service, and night audit procedures to ensure a smooth operation.

Lead the overnight Front Office, coach the team, manage safety and cash controls, and coordinate with other departments. RSA certification and Australian working rights are required, with flexibility for nights, weekends, and public holidays.

Qualifications

• Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit in a hotel.
• Confident leading overnight operations independently.
• RSA certified and Australian working rights.
• Flexible availability to work nights, weekends, and public holidays.

Responsibilities

• Oversee night operations, including check-ins, check-outs, and guest service standards.
• Manage overnight Front Office team and provide coaching as required.
• Conduct night audits and reporting, ensuring accurate documentation and billing.
• Handle guest feedback, complaints, and emergency situations with confidence.
• Monitor hotel safety, security, and compliance procedures overnight.
• Liaise with other departments to ensure seamless operations.
• Ensure cash handling, POS reconciliation, and financial controls are maintained.

Skills

Guest service leadership

Team leadership

Communication

Education

RSA certified

Australian working rights

Job description

About the Venue:

Crowne Plaza Surfers Paradise is a premier hotel located in the heart of Surfers Paradise, offering exceptional accommodation, dining, and conferencing experiences. Guests enjoy a combination of leisure, business, and event facilities, including a dynamic food & beverage offering, modern guest rooms, and high-quality amenities. This is a vibrant, fast-paced property where hospitality professionals can excel, grow, and be part of a high-performing team.

About the Role:

We are seeking a motivated and reliable Assistant Night Manager to join the Front Office team at Crowne Plaza Surfers Paradise on a full-time basis. Working overnight, you will play a key role in ensuring the hotel operates smoothly during evening hours while delivering exceptional guest service. Acting as the primary point of contact for guests overnight, you will oversee front office operations, assist with night audit procedures, and ensure the safety and security of guests, team members, and the property.

Key Responsibilities:

• Oversee night operations, including check-ins, check-outs, and guest service standards
• Manage overnight Front Office team and provide coaching as required
• Conduct night audits and reporting, ensuring accurate documentation and billing
• Handle guest feedback, complaints, and emergency situations with confidence
• Monitor hotel safety, security, and compliance procedures overnight
• Liaise with other departments to ensure seamless operations
• Ensure cash handling, POS reconciliation, and financial controls are maintained

About You:

• Minimum 1 year experience as a Night Manager, Assistant Night Manager, or Night Audit role in a hotel environment
• Confident leading overnight operations independently
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• RSA certified and full Australian working rights required
• Flexible availability to work nights, weekends, and public holidays

Benefits:

• Access to Oscars Group food & beverage and accommodation discounts across 45+ venues
• Internal training and development opportunities, including online training platforms
• Mentoring from experienced hospitality professionals
• Employee Assistance Program for support and wellbeing
• Reward and recognition programs
• Clear pathways for career progression within the Oscars Group

About Us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts a portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning hotels, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.